Dollar Bank is looking for a Private Banking Portfolio Assistant. Your principal focus will be to assist the Private Banking Relationship Managers manage their customer relationships (onboarding new clients, maintenance, assisting with customer issues, process monetary transactions, etc.). You will also support Private Banking clients in all three divisions with occasional support to other asset groups as needed. You will be expected to float between our two offices located in downtown Pittsburgh. Successful candidates in this role typically possess well organized and self-motivating traits and ability to manage multiple tasks assigned and meet specified deadlines.

Principle Duties/Responsibilities:

• Assist Relationship Managers with product service recommendations for personal and business customers, both new and existing. (i.e., checking and savings accounts, online banking services, credit cards etc.)
• Provide general customer support for Private Banking Relationship Managers, such as research inquiries regarding overdrafts, transfers, service charges, online banking support and account performance.
• Handle customer service issues regarding products and services and escalate to branch management and/or the assigned Relationship Manager when necessary.
• Maintain a working knowledge of all personal and business products and services, including any updates.
• Complete supporting documentation and data input on accounts to ensure that the regulatory and compliance guidelines are followed.
• Provide general customer support to our consumer online system and mobile application.
• Maintain effective communication with Private Banking departments, other Asset Divisions, Operations (Wire/Treasury Management Operations/Account Sales & Service/Legal) and Branch Support Groups.
• Perform routine daily teller and customer service transactions (deposits, transfers, loan payments, new account openings, data entry for consumer loans, etc.).
• Perform administrative functions such as typing, composing letters, answering phones, filing, compiling data for reporting purposes and maintaining certain Private Banking Center records and logs.

Qualifications:

• High school diploma/GED required. College degree a plus.
• Six months of customer service experience required; cash handling/banking experience preferred.
• Must convey a professional demeanor and successfully engage with all department levels.
• Must possess strong organizational skills and the ability to handle multiple projects, work under pressure, and meet deadlines.
• Excellent verbal and written communications skills.
• Working knowledge of Microsoft Word and Excel.

Three Gateway Center

401 Liberty Avenue

Pittsburgh

PA

Full-time

Non-Exempt

The hours of this position are Monday - Friday 8:30am to 4:45pm.

Full-time employees are eligible for a comprehensive benefits package including medical, dental, vision, 401(k) with immediate vesting, tuition reimbursement, and gym membership reimbursement.

Part-time employees qualify for 401(k) with immediate vesting, tuition reimbursement, and gym reimbursement.

For more information, please visit http://www.dollar.bank/company/careers/benefits.

Dollar Bank is an Equal Opportunity Employer.

Minority/Female/Veteran/Disabled