Job Description
Assistant Manager - Sam's
This position is responsible for assisting in the operation of a facility. An individual in this position will be expected to perform additional job related responsibilities and duties as assigned and/or as necessary.
Essential Functions
A n individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation.
Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting continuous learning.
Provides supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; and ensuring diversity awareness.
Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans; utilizing and supporting the Open Door Policy; and providing direction and guidance on applying these in executing business processes and practices.
Creates budgets for sales, expenses, and wages and monitors club indexing, making sure budgeted numbers are achieved, and ensures department staffing levels are within company guidelines.
Works as part of the management team to ensure all opening and closing procedures are followed, including communicating with opening and closing managers to ensure a smooth transition from day to night operations, discussing merchandising opportunities and directions, scheduling concerns, associate issues, any issues needing to be escalated, additional resources needed, and any special opening or closing instructions or information.
Ensures membership growth by improving the member experience and building member relationships, by making business visits, requesting club of the community merchandise, and appropriately training and scheduling member service associates.
Ensures proper personnel procedures are followed for selection and recruiting, record retention, and training as required by Company policy and local, state, and federal laws and regulations.
Models, enforces, and provides direction and guidance to associates on proper member service approaches and techniques to ensure member needs, complaints, and issues are successfully resolved within company guidelines and standards.
Manages facility operations (front end, fresh areas, sales floor, accounting, receiving, membership and refunds, parking lot and grounds, professional services, tire and battery center, jewelry, and photo), including ensuring asset protection, inventory control, member service, safety, and compliance in each area as part of daily assigned duties and communicating with other managers and associates about facility operations, merchandising, and company direction.
Oversees and enforces the execution of food safety standards, cold chain compliance and food merchandise quality by evaluating the temperature, storage, sanitation, date coding, product rotation and recalls on stocked merchandise and training associates about Food safety standards and expectations
Drives sales in assigned areas by ensuring effective merchandise presentation, including accurate and competitive pricing, proper signing, in stock and inventory levels, budgeting and forecasting sales, and assessing economic trends and community needs.
Oversees the implementation of and participates in community outreach programs and encourages associates to serve as good members of the community.
Leadership Expectations
A n individual must be proficient in each of the competencies listed below to successfully perform the responsibilities of this position.
Customer/Member Centered:Focus on the Customer/Member : Reviews customer/member-focused data and adjusts performance to address findings. Promotes and supports associate efforts to exceed customer/member expectations. Informs associates on how to identify and locate resources to meet the diverse needs of customers/members.
Judgment:Use Appropriate Judgment : Identifies, reviews, and applies policies and procedures to make informed judgments. Identifies and uses facts, information, and expertise to set priorities and make informed decisions. Uses data and evidence to determine the causes of problems and develop solutions to address them.
Execution and Results:Manage Execution and Results : Holds associates accountable for completing work within expectations and time requirements. Plans and manages own and others' time, based on business priorities, and follows up to ensure all work requirements are completed in a timely and accurate manner. Identifies and obtains the resources needed to complete projects. Encourages associates to strive for excellence, efficiency, and quality in work practices.
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Job Description
Assistant Manager - Sam's
Planning and Improvement:Plan and Pursue Team-Based Improvement : Coordinates and aligns planning with organizational initiatives and direction.
Looks at work plans and makes changes, as needed, to achieve team or work group objectives. Sets realistic timelines for goal accomplishment.
Improves work processes and practices to increase performance and results.
Influence and Communicate:Increase Commitment : Promotes ideas and links them to business needs and benefits. Builds trusting, cooperative relationships and alliances with others, inside and outside of the organization. Effectively communicates clear, up-to-date information on business plans and priorities (for example, change initiatives). Shares experience and ideas with associates across the organization.
Ethics and Compliance:Manage Ethics and Compliance : Instructs associates on how to act in accordance with policies and procedures, and supports their efforts in doing so. Ensures associates demonstrate the highest standards of integrity and ethics in work situations. Corrects ethical and compliance issues, enforcing compliance and administering appropriate consequences as needed.
Adaptability:Quickly Adapt : Demonstrates creativity and strength in the face of change, obstacles, and adversity. Adapts to competing demands and shifting priorities. Updates knowledge and skills to handle new complexities, challenges, and responsibilities. Seeks exposure to new ideas and perspectives. Helps associates adjust to and develop the capabilities needed to implement organizational change initiatives.
Talent:Supervise Associates : Provides specific, honest, accurate, and timely feedback on associate performance. Assigns tasks to associates that fit their skill levels and maximize team performance. Uses people processes (for example, selection, development, performance evaluation) to ensure effective associate performance. Recruits and hires the associates needed to meet business requirements. Teaches, guides, and assists in the development of associates.
Builds Membership and Sales:Ensures the implementation of business development, membership, and sales strategies that create opportunities for new growth. Recommends and implements strategies and action plans to promote Member retention and sales. Develops and implements plans to facilitate the achievement of associated goals and objectives. Identifies opportunities to meet or exceed membership and sales targets. Models and ensures the consistent application of Company policies and standards for Member service. Advises on and resolves complex or sensitive Member issues.
Drives Club Experience:Encourages Associates to identify and communicate ideas that will improve the products and services provided to local
Members, such as in the Front End or on the sales floor, and takes action to implement these ideas. Anticipates external factors (for example, weather, gas prices, local events) and uses this information to plan for Member traffic and sales volumes. Applies information about competitor prices, products, displays, and change initiatives to upgrade knowledge related to own functional areas, ensure everyday low prices, and make improvements in the Club. Models and teaches Associates how to develop and implement new ways to provide a convenient, safe, and pleasant shopping experience for Members. Challenges Associates to identify and apply methods for resolving Member complaints and assists them with addressing difficult or complex issues.
Manages Merchandising Operations:Demonstrates and communicates solid working knowledge of merchandising products, equipment, and procedures. Monitors and ensures merchandising timelines are met for products, fixtures, displays, modulars, layouts, and floor-plans. Ensures merchandising operations and Club standards are aligned with Company standards and Member expectations. Evaluates and responds to Member and Associate issues related to advising on, maintaining, procuring, displaying, and presenting merchandise. Educates and trains Associates on merchandise planning and improvement processes (for example, seasonal events, item merchandising, feature productivity) and monitors Associate implementation of these practices in order to achieve business goals and objectives.
Physical Activities
T he following physical activities are necessary to perform one or more essential functions of this position.
Observes associate, customer, or supplier behavior.
Enters and locates information on computer.
Moves up and down stairs.
Presents information to small or large groups and individuals.
Sits or stands for long periods of time.
Communicates effectively in person or by using telecommunications equipment.
Creates documents, reports, etc., using a writing instrument (such as a pencil or pen) or computer.
Moves, lifts, carries, and places merchandise and supplies weighing up to 10 pounds without assistance.
Grasps, turns, and manipulates objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
Visually verifies information, often in small print.
Reads information, often in small print.
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Job Description
Assistant Manager - Sam's
Visually locates merchandise and other objects.
Visually inspects equipment.
Safely operates large power equipment.
Reaches overhead and below the knees, including bending, twisting, pulling, and stooping.
Safely operates a motor vehicle.
Travel
T raveling is necessary to perform one or more essential functions of this position.
Travels domestically to and from multiple facilities or work-sites during the workday.
Work Environment
W orking in the following environment is necessary to perform one or more of the essential functions of this position.
Moves through narrow, confined spaces such as stacks of merchandise or supplies, storage areas, and closets.
Moves over sloping, uneven surfaces such as the parking lot, building perimeter, receiving bays, sections of the facility which have temporary cracks, or areas under repair.
Moves over slippery surfaces in the work area as well as other areas that may become slippery during inclement weather.
Works in areas requiring exposure to varying temperatures, extreme heat or cold, and/or wet, damp, or drafty conditions.
Works overnight as required.
Works varying shifts as required.
E* ntry Requirements*
M* inimum Qualifications*
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Job Description
Assistant Manager - Sam's
S* ignature*
I have read and understand the essential functions for this position and certify that:
I have the ability to perform the essential functions of this position either with or without a reasonable accommodation.
I do not have the ability to perform the essential functions of this position either with or without a reasonable accommodation.
Associate/Applicant Printed Name Associate/Applicant Signature Date
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Job Type: Full-time
Pay: Up to $90,000.00 per year
Benefits:
Experience level:
Shift:
Weekly day range:
Ability to commute/relocate:
Experience:
Work Location: In person
Part-Time Hours: 3:30PM - 7:30PM or 4PM - 8PM Starting Pay Rate: $14.50 per hour Additional 10% weekend pay differential Every other weekend hours are a requirement for this role.
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