Location: 2051 Griffin Road Fort Lauderdale, FL 33312
Reports To: COO, Ravi Purimetla

Salary: $120,000 - $150,000 eligible for a performance management bonus program

Benefits: 401k, Health Benefits, STD, LTD, Dental & PTO per company Policy

Requirements 5 plus years in Operations Management in a Tier 1 Manufacturing with exceptional communication and organizational skills. Must be a great leader, strong multi-tasker and be able to deal with high-end affluent customers and boat captains.

Supervision of the technical service team consisting of 20-30 employees.

Responsibilities/Duties:

• Annual capability strategy and budget planning for resources.
• Supervise and manage all technicians.
• Supervise quality engineer (e.g., service work, trade, and new boat delivery inspections)
• Develop and Publish Earned vs actual report for labor hours from Tech Team.
• Approve OT hours based on organizational priorities and track them by category.
• Maintain and update schedule for all incoming boats and boats to be delivered.
• Update customer service on progress.
• Manage and facilitate the annual training programs for the service department.
• Manage schedule attainment for the service group.
• Manage customer escalation situations in accordance with our internal policy.
• Maintain 5S standards for work facilities.
• Maintain service prep and post standards for all work performed.
• Ensure boats are protected in yard per company standards.
• Check completion of service work and new boat deliveries per work order.
• Manage sub-contractor training and certification.
• Manage and maintain all service equipment preventative maintenance program and standardized inspection process (trailers, lifts, vehicles, etc.)
• Provide service quote feedback to customer service.
• Develop and maintain the boat maintenance and refurbishment program for customer campaigns.
• Run Daily Morning and Evening meetings to get the team aligned for today and plan for tomorrow.
• Review weekly and monthly exception management reports (upcoming service, days in service, labor utilization reports, etc.)
• Maintain the budget for the service department and help grow the business segment.
• Manage and supervise in-house CDL drivers and logistics.
• Manage and coordinate Field Inspection & Assessments