Under supervision, the Library Assistant II provides a wide variety of basic public, technical, and clerical services including circulation services, information and ready-reference service, reader’s advisory, presentation of programs, collection management services, and administrative support.

The Library Assistant II is the next higher level classification from a Library Assistant I in the library series. The Library Assistant II is distinguished from the Library Assistant I with the former having stronger customer service skills, more complex assignments, and a greater scope of library operational responsibility. The Library Assistant II is distinguished from the next higher classifications of Library Assistant III and Information Specialist in that the latter specializes in one or more direct services to the public requiring advanced paraprofessional knowledge, skills and abilities.

Assignments

Branch Services:

Provide customer service in a variety of settings that generally include extensive contact with the public: assist library customers in using library materials, services and technologies; answer basic information questions, assist customers with the use of public computers, related technologies and computer-related questions; troubleshoot printers and software; administer Internet access process for customers; assist in the general operation of branch library. May assist with onsite or offsite program delivery.

Collection Management Services:

Supports the acquisition, processing, and circulation of library materials and technology, including Inter-Library Loan services. Responsible for a variety of technical procedures, including copy cataloging, catalog maintenance, receiving new library materials, and adding items to the library database.

System Support Services:

Works closely with professional staff to create content for the library’s digital and print marketing; provides support services for library programming through direct customer services, database maintenance, program material inventory maintenance, and the creation, or acquisition, of program materials. Assistance and delivery of programs may include coordinating with other library staff and directing the work of assigned volunteers. Programs may include trainings and open labs.

(May include, but are not limited to, those duties listed below.)

• May be responsible for opening and closing the library facility and for securing the facility, its contents, and premises.
• Assists patrons with any routine activity associated with being in or using the library.
• Performs a broad range of tasks in assisting the branch manager in operating the branch such as training staff and handling basic patron, facility and equipment issues
• May direct the work of Library Aides, Library Assistant I’s and volunteers.
• Provides constructive input and feedback within the library system concerning the needs of the public and the effectiveness of services and programs.
• Operates various office equipment, computers, printers, tablets, and audio visual equipment as required.
• Assists the public with locating and using the virtual branch and its services.
• Performs and assists with customer account transactions including borrower registrations, orientation to library services, receiving fines and fees, and the resolution of account disputes.
• Monitors and troubleshoots automated check-out, check-in systems; assist patrons with automated check-out systems; sort and transport library materials.
• Performs all circulation tasks such as checking-out and checking in materials, retrieving holds, shelving, filing, arranging items in order, processing requests and interlibrary loans.
• Assists with development and maintenance of the collection including acquisitions, serials control, interlibrary loan, receiving, copy cataloging, processing and mending.
• Assists in the creation and delivery of library programs; prepares marketing materials and branch displays; -may deliver programs designed by professional staff for the audience of the specialized service.
• Efficiently refers questions to librarians from the public according to guidelines.
• Performs other related duties as assigned.
• Provides basic assistance to patrons utilizing library resources, and related software, through either library owned or patron owned devices.
• Provides basic information to the public through print and electronic collections.
• Tracks payments and prepares invoices for payment, resolves issues with vendor orders, and monitors open orders, funds, and purchase orders.
• Responsible for enforcing the Library’s Code of Conduct.
• Performs other related duties that may be reasonably expected as part of this classification.

WORKING CONDITIONS

Requires frequent sitting, walking, standing, reaching, stooping, repetitive use of hands, and pushing in the performance of daily activities. Crouching, grasping and twisting is required in the performance of weekly activities. Occasional climbing, kneeling, working overhead, pushing and pulling, and finger dexterity is required. The position requires near and far vision and normal hearing in the performance of daily activities. The need to lift up to 25 pounds on a daily basis and 35 pounds on an occasional basis is required.

Some of these requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodations.

The minimum qualifications for Education, Experience, Knowledge, Skills and Abilities are the following:

EDUCATION AND EXPERIENCE

Skills: - in addition to those required of Library Assistant I:

Abilities: - in addition to those required of Library Assistant I:

Licenses and Certificates

N/A

DESIRABLE QUALIFICATIONS

• Fluency in Spanish, an Asian language or sign language
• Library routines, procedures, and services in the assigned area.
• Purpose of public libraries and the services they provide.
• Associates Degree
• Customer Service experience

• Director of Libraries
• Assistant Director of Libraries
• Librarian III
• Librarian II
• Librarian I
• Library Specialist
• Library Assistant IV
• Library Assistant III /Library Information Specialist
• Library Assistant II /Bookmobile Library Assistant
• Library Assistant I

Reports to Librarian I/II or Librarian III
Supervises Directs the work of the Library Aide, assigned Library
Assistants I and volunteers assigned to the branch
Bargaining Unit SEIU

SALARY - This classification belongs to the Service bargaining unit and has a nine-step salary range. All classifications in this bargaining unit add an additional wage Step J on 7/14/18 by MOU agreement. Appointment may be made commensurate with experience. The current salary schedule is posted on the City website. See MOU for salary practices.

UNION REPRESENTATION - This classification belongs to the Service Employees' bargaining unit. All employees within this unit are represented by the Service Employees' International Union.

APPOINTMENT - Any candidate selected by the appointing department may be required to pass a pre-employment medical exam administered by a City-selected physician before hire to non-sedentary positions. Prior to starting work, all newly hired employees will be fingerprinted, to check conviction history. A conviction history will not necessarily disqualify an applicant from appointment . Candidates must present documentation verifying authorization to work in the United States and take a loyalty oath as required by the State of California at the time of hire. Appointments to regular positions are subject to a six-month probationary period (unless specified as 12-month by Service Employees MOU) which is considered a part of the selection process. Probationary employees may be terminated without recourse during this period. Positions which are covered by the Department of Transportation regulations are required to submit to a pre-employment drug test and to random drug and alcohol testing.

LEAVE

Vacation – 80 hours/year up to 5 years, 120 hours/year 6-10 years, plus 8 hours for each year after 10 years up to a maximum of 160 hours/year.

Sick – 12 days/year

Holidays – up to 11 days/year
Floating Holidays - 24 hours per year - prorated for part-time

INSURANCE – (available to employee and eligible dependents)

Medical – Depends on plan selected; City generally pays 95% of the cost of coverage (pro-rated for part-time).
Dental, Vision, Employee Assistance Program – City currently pays full cost of employee and family coverage (pro-rated for part-time). Plus an additional $29.50 per pay period.

Life – City provides a $20,000 life insurance policy.

Long Term Disability – City provides a long term disability plan.

RETIREMENT

All new regular employees become members of PERS. Public Employees' Retirement System (PERS) 2% @ 62 (3 year average). Prior PERS membership may affect retirement formula. Employees contribute 9.75% of their salary to PERS on a pre-tax basis. An employee is vested after 5 years of membership. No Social Security is withheld.

ADDITIONAL BENEFITS (not all inclusive)

457 Deferred Compensation Plan

Accident Protection Insurance

Bilingual Pay if required by position

Cancer and Critical Illness Insurance

Direct Deposit

Discount Bus Pass Program

Flexible Spending Plans for Health & Dependent Care

Longevity Pay (after 10 years and 15 years)

In lieu Medical Reimbursement of $200 /month (if not participating in City offered Medical Plan)

Shift Differential

Supplemental Life Insurance

Tuition Reimbursement