It is the responsibility of the Transportation Manager to manage all operations of the Transportation Department. Specific functions include providing leadership, motivation, enthusiasm, direction, and support for Casino VIP Specialists/Concierge, Dispatchers, Limo Drivers, Shift Supervisors, Assistant Managers, and Managers.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Manage all department functions including short and long-term planning, as well as day-to-day operations.
• Manage guest service standards which are consistent with the company’s standards and brand attributes.
• Provide input to the Director and Vice President of Transportation and execute strategic plan consistent with the annual business/marketing plan
• Provide input regarding the development of the department's fiscal budget. Responsible for managing the monthly activity of all inventories, including balancing of the warehouse supplies and purchases. Contribute to short-term and long-term profitability for the company.
• Manage the department in the most efficient way, maximizing occupancy and/or revenue in order to surpass budgeted objectives.
• Proactively seek to provide refined luxury service ensuring guest satisfaction.
• Monitor departmental expenditures, prepare justification for budget variations, and projected increases for new projects.
• Creates a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the Company’s diversity commitment; adherence to the Company’s status quo third party representation philosophy compliance with Company Policies, legal requirements and collective bargaining agreements.
• Ensure adherence to guest service standards within established departmental policies and procedures.
• Evaluate and correct or modify systems and structures that create problems or impede commitment to excellence in service.
• Participate in the research, development, evaluation, and implementation of new products, services, technology, and processes to ensure a competitive position in anticipation of changing guest's needs within the dynamic hospitality and gaming environment.
• Evaluate staffing levels in accordance with business demand, providing recommendations for adjustments whenever possible and monitors compliance of full time equivalents (FTE's) per department policy.
• Provide input into and execute the development, implementation, and measurement of guest service standards consistent with the Company's standards and brand attributes.
• Monitor, document, and notify the Director of Transportation of any problems that may impact or jeopardize the achievement of current future departmental objectives.
• Own all requests and complaints; resolve issues immediately and follow up to ensure the guest's satisfaction.
• Be knowledgeable of Company information to answer guest inquiries.
• Identify and report defects throughout the work environment; notify supervisors immediately of hazards, injuries, equipment or processes that negatively affect the operations.
• Participate in the company’s sustainability initiative through energy conservation and the use of recycling programs and materials.
• Ensure Company property and equipment is properly used and maintained.
• Protect and utilize Company assets in a responsible and professional manner.
• Supervise employees to ensure they adhere to and enforce Company and department policies.
• Verify and authorize billing for all financial functions of the department including billing appropriate properties for limousine usage for special events and expenses such as car washes and repairs.
• Manage transportation for all special events with property departments including casino marketing and other departments as applicable.
• Manage and monitor budget operation and marketing strategies to produce the highest level of guest service using spreadsheets and various reports.
• Develop a relationship with all outside vendors including vehicle maintenance service centers, phone companies and radio companies.

MINIMUM REQUIREMENTS:

• Bachelor’s Degree in Hotel, Business Administration or Marketing or equivalent work experience in the hospitality industry.
• At least 6 years of previous work experience in high volume Casino/Transportation services management or relevant education and experience.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Excellent customer service skills.
• Able to lead and mentor a team.
• Have interpersonal skills to deal effectively with all business contacts.
• Professional appearance and demeanor.
• Work varied shifts, including weekends and holidays.
• Working knowledge of basic computer programs including Microsoft Office and Internet.