Welcome, I would like to share with you specific information about this Transactions Supervisor position. Let's look at the job summary, job responsibilities, required and preferred qualifications for this position. Most importantly, thank you for taking the time to consider this position in your career endeavors.

Job summary

As a GDS (Global Document Services) Transactions Supervisor, you will be responsible for daily operations for the financial card production processes department. Additional departments include: Manual Document Processing, Print Operations, Verify/Dispatch Operations, Warehouse Operations, and Quality Assurance.

Important piece of information: GDS is a 24hr/6day operation, including holidays. As a Supervisor within this department you will be required to work a variable schedule as deemed by production needs.

Job Responsibilities

Transactions Supervisor is responsible for a variety processes including but not limited to the following:

• Ensures that all processes are completed within specific guidelines as mandated by VISA and MasterCard
• Conform to and uphold all audit standards as outlined in process procedures
• Communicate and work with technicians to resolve machine related problems
• Additionally, must be able to maintain all quality and productivity department standards
• This position is also responsible for ensuring that all finished products contain the correct production attributes. These attributes include, but are not limited to: correct card carrier number, correct card form number, and correct insert number(s).

Required qualifications, capabilities, and skills

• Requires previous work experience in a related work environment with a m inimum of 3 years supervisory/management experience Production / Operations
• Machine preparation and clean up must be performed
• Provide guidance and formal written performance and development evaluations for front-line staff
• Daily communication to staff surrounding high productivity, excellent quality, and employee engagement
• Responsible for shift operations and pass on updates, informing manager(s) and peers of process delays or breakdowns, effectively lead change where necessary
• Ability to work successfully under tight time constraints in a fast-paced environment, able to lift up to 50 pounds and work on feet for 5-8 hours

Preferred qualifications, capabilities, and skills

• Previous machine operator experience preferable along with understanding of Microsoft Office software. Exceptional written and oral communication skills are essential
• Comfortable working in a secure environment and working in an area that is under constant surveillance
• Candidate should be able to organize, prioritize and multitask with strong planning and time-management skills
• Candidate will be expected to be customer focused with a commitment to Total Quality Management philosophies.

$1,000 REFERRAL BONUS AVAILABLE

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans