The Company

Modular Mining Systems is the global leader in mine management technology and a wholly-owned subsidiary of Komatsu Ltd. Our innovative technology powers mine operations in every corner of the globe. The products we cultivate, the solutions we engineer, and the service we deliver set us apart in the Mining Technology industry. We are more than a company, we’re a community of passionate, creative professionals striving toward a shared vision: to revolutionize the way the mining industry operates. With a presence stretching from Johannesburg to Vancouver, Sydney to Lima, you are part of a global brand that supports creativity, fosters innovation, and encourages you to think big, share ideas and be yourself.

Job Purpose

This position will primarily be responsible for FrontRunner learning management system (LMS) administration, FrontRunner digital rights management (DRM) system administration, and additional administrative duties to provide support to FrontRunner training and documentation development initiatives and projects globally.

If you consider yourself someone who can apply technical know-how to create practical solutions in a dynamic and team-oriented environment, this is a great opportunity to work side by side with some of the biggest innovators in the Mining technology industry.

Travel Requirements

Job Duties and Responsibilities

Each day will present you with new challenges and opportunities to test and grow your skills. As a Training Support Specialist with Modular, you’ll be responsible for:

• Create secured PDF documents
• Publish and assign secured documents to DRM publications and customers
• Add new DRM customers as required
• Update and maintain DRM document, publication, and customer lists as required
• Provide reports as requested
• Notify the DRM system vendor of system issues; make recommendations for changes/updates
• Manage and coordinate correspondence for the FrontRunner training mailbox and respond to compliance-related inquiries in the compliance mailbox and seek guidance when appropriate
• Help maintain logical and user-friendly structure within the FrontRunner training department content management system
• Help maintain logical and user-friendly structure within the FrontRunner training and documentation SharePoint system
• Liaise and act as the first point of contact for clients (internal and external) to resolve issues
• Manage the FrontRunner document approval process
• Document and test FrontRunner training and documentation department policies and procedures
• Ensure compliance with FrontRunner product copyright and trademark guidelines within training material
• Assist with training development under the supervision
• Other projects and duties as assigned

Required Skills

• Bachelor's degree or equivalent related experience
• On-the-job experience working with Microsoft operating system (8 or greater), computer applications, web applications
• Excellent computer skills in Microsoft Office applications, including Word, Excel, and PowerPoint.
• Excellent organizational skills with the ability to manage and balance multiple tasks.

Desired Skills

• Proficient verbal and written communication skills required to effectively communicate and provide customer service.
• Strong attention to detail
• Strong problem-solving skills
• Strong customer service skills
• Experience in a professional office environment preferred
• LMS administration experience is a plus
• Desire to learn and work in an independent, fast-paced multi-tasking role

We believe strongly in a healthy work/life balance and we love to brag about all the great things our members enjoy; like comprehensive health and benefit packages, tuition reimbursement, RRSP contributions with company match, flexible scheduling options, and, of course, an excellent vacation policy. We are a global organization with a reputation for having premier people building premier products, we offer competitive compensation packages and a culture that thrives off creativity, collaboration, and teamwork.

Mine Smarter.