Now Brewing – Technical Product Manager – Amazon Connect! #tobeapartner

From the beginning, Starbucks set out to be a different kind of company. One that not only

celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.

Our mission is to inspire and nurture the human spirit – one person, one cup, and one neighborhood at a time. Starbucks Technologists work to achieve this mission using cutting-edge technology delivered to our customers, partners, stores, roasters, and global communities.This role will recognize and articulate business problems or opportunities, define target metrics, and create well-formed epics or user stories for engineering teams, who can then design, build, release, and monitor technical solutions efficiently.

To be successful, technical product managers should be comfortable working in a collaborative environment along with a passion for creating simple and engaging experiences.

As a technical product manager supporting Amazon Connect, you will…

Product Definition & Value

• Be responsible for determining business needs, understanding market demands and technical trends, problem solving and proposing solutions
• Align with business partners to balance business and technical objectives and manifest these as clear, stable priorities for the team
• Manage product planning through day to day collaboration and decision making with a cross-functional team including engineers and business partners
• Define non-functional requirements including performance, scalability, resilience, usability, accessibility, security, and business continuity
• Define product health and performance metrics
• Create dashboard/reporting requirements and KPIs to measure product performance
• Identify opportunities to improve feature performance and overall product health using data
• Measure feature success post deployment and feeds insights back to the team and business partners

Communication and Collaboration

• Interact directly with business stakeholders to understand business problems
• Present options/recommendations clearly and persuasively to support business stakeholder decisions
• Work with engineering teams to understand, prioritize and document technical and non-functional features
• Own effective relationships with engineering teams across Starbucks Technology

Product Planning & Delivery

• Practice iterative, agile development
• Identify and document technical tradeoffs as well as dependencies and constraints
• Perform validation of feature against stated goals; facilitates user review/acceptance testing
• Manage execution and eliminate blocking issues during development
• Work with cross-functional teams on feature sizing and delivery planning
• Effectively communicate product delivery milestones and progress

We’d love to hear from people with:

• Bachelor’s Degree in Computer Science, Information Technology, Business, or relevant field
• Demonstrated ability to use analytics and optimization tools to inform product planning and prioritization (4 years)
• Demonstrated ability to work with design and engineering to deliver customer facing features (4 years)
• Hands on experience in developing roadmaps, priorities, features, story outlines, writing user stories, refining product backlogs, and coordinating/prioritizing conflicting requirements in a fast-paced, changing environment with variety of stakeholders (4 years)
• Industry experience in a technology environment with a record of successfully delivering complex products (4+ years)

We’d especially love to hear from people with:

• Amazon Connect experience (2 years)
• Ability to analyze data to justify product decisions and apply key learnings
• Ability to apply knowledge of business principles and practices to achieve successful outcomes in cross-functional projects and activities
• Strong verbal and written communications skills
• Consistent use of communications skills to influence outcomes within a known skill set
• Ability to balance multiple priorities and meet deadlines
• Strong knowledge of agile development practices, methodologies, and tools
• Technical knowledge in web and mobile applications
• Knowledgeable of agile/scrum methodology and user centric design; may be certified product owner; may collaborate with PMO/scrum master on project methodology to highlight issues and help as needed for product lifecycle

From free coffee to competitive pay, Starbucks is proud to offer a comprehensive compensation and benefits package to our eligible part-time and full-time partners. Benefits include 100% tuition coverage through our Starbucks College Achievement Plan, health coverage with a variety of plans to choose from, and stock & savings programs like our equity reward program, Bean Stock. What’s more, Starbucks offers flexible scheduling and opportunities for paid time off. Visit starbucksbenefits.com for details.

If you live in the greater Seattle area, we offer a flexible workplace that allows for hybrid work. Partners can work remotely up to two days per week.

Join us and inspire with every cup. Apply today!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 206-318-0660 or via email at applicantaccommodation@starbucks.com.