Job Description

Physician Scheduling Center Representative, First Shift, Surgery Administration

UC Health is hiring a full -time Physician Scheduling Center Representative for the Surgery Administration department . This is a first shift position with University of Cincinnati Physicians Company, LLC.

The Physician Scheduling Center Representative will support Surgery Administration delivering high-quality care to patients based on assessed needs, established standards of care and according to policy and procedures.

About University of Cincinnati Physicians Company, LLC

UC Health Ambulatory Services supports the majority of the academic health system's outpatient and non-hospital-based facilities and operations. More than 130 UC Health ambulatory physicians and advanced practice providers have been recognized as the top 1% of clinicians in the nation for their patient experience scores. Ambulatory Services also aims to provide higher quality, more highly coordinated oncology care at the same or lower cost to Medicare using the Oncology Care Model.

Responsibilities

Job Responsibilities

The Physician Scheduling Center Representative will provide scheduling support for UC Physicians by answering incoming telephone calls, provide information regarding scheduling to patients for all of UC Health, schedule appointments for multiple divisions and work with staff to ensure operational effectiveness.

• Screen and route patient calls efficiently ensuring accurate registration, appointment scheduling and follow-up appointment scheduling.
• Provide a pleasant and accurate response to patient's questions.
• Work collaboratively and efficiently to handle call volumes/queues.
• Identify and escalate priority issues.
• Assist with training of new employees.
• Work with team to improve workflows.
• Perform other duties as assigned.
  

Qualifications

Education and Experience Requirements:

• High School Diploma or GED required, Associate's Degree preferred.
• 1 - 2 Years equivalent experience required; 3-5 years preferred.
• Excellent customer service skills and attitude.
• Ability to work under extreme pressure in a fast-paced Call Center.
• Knowledge of medical terminology.
• Excellent attention to detail.
• Excellent written and oral communication skills.
  

Join our team to BE UC Health. Be Extraordinary. Be Supported. Be Hope. Apply Today!

About UC Health

UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching-a combination that provides patients with options for even the most complex situations. Members of UC Health include: UC Medical Center, West Chester Hospital, Daniel Drake Center for Post-Acute Care, Bridgeway Pointe Assisted Living, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. Many UC Health locations have received national recognition for outstanding quality and patient satisfaction. Learn more at uchealth.com.