As a Service Advisor/ Assistant Service Manager, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.

At Holz Motors, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Holz Motors is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

We are looking for a Service Advisor/ Assistant Service Manager to work in our Service Department. Employees work a rotating schedule while our department is open. Our Service Department hours are as follows:

Monday through Thursday: 7am to 7pm

Friday: 7am to 6pm

Saturday: 7am to 2pm.

You will work a mix of days/hours up to 45 hours per week.

Responsibilities...

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently

What We Offer...

• Medical and Dental Plan- Employer Contribution up to 90% of the premium
• $5k of Employer paid life insurance
• Employee paid ancillary insurance products- vision, life w/ will prep services, disability, critical illness, accident
• Employee Assistance Program
• 401k plan and Profit Sharing
• Paid Holiday and Vacation after 90 days then up to 4 weeks with seniority- 2 weeks paid at 1 year!!
• Career advancement opportunities, promote from within
• Employee vehicle purchase plans
• Over 100 years Family Owned and Operated
• Largest and Oldest Chevrolet Dealership in the State
• Long term job security
• Flexible Work Schedules
• Local event tickets- Brewers, Packers, Museum, Zoo
• Proud community supports of the Milwaukee Museum and Milwaukee Zoo
• Discounts on products and services

Qualifications

• Dealership experience
• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance.
• Clean driving record
• Willing to submit to a pre-employment background check & drug screen