Privia Health™ is a technology-driven, national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices, improve patient experiences, and reward doctors for delivering high-value care in both in-person and virtual settings. The Privia Platform is led by top industry talent and exceptional physician leadership, and consists of scalable operations and end-to-end, cloud-based technology that reduces unnecessary healthcare costs, achieves better outcomes, and improves the health of patients and the well-being of providers.

Travel Required: Yes, 70% (OH)

The Director, Practice Operations is responsible for managing the region's clinically integrated multi-specialty practices in order to drive performance results, and for overseeing the Performance Management, Implementation, and Training teams.

Primary Job Duties:

• Manage the Performance, Implementation and Training Teams
• Manage the end-to-end relationship of a client in Privia, from implementation to performance management
• Oversee the management of the care centers and physicians within the medical group after a care center is live with Privia
• Oversee the project management, training, and support activities of the go-live of physician practices
• Serve as the senior escalation point for the market-based team, physician practices, and support services
• Collaborate with other Privia teams, both locally and nationally, including Revenue Cycle, Credentialing, Finance, IT, and Population Health
• Collaborate with key stakeholders to execute new ancillary growth and development, as well as the current ancillary portfolio.
• Host regular meetings with each physician practice in the portfolio to review action plan improvements and revenue growth
• Track and manage metrics and goals related to finance, revenue cycle, productivity, clinical performance, and customer experience
• Identify areas of opportunity improvements through reviewing financial & clinical metrics
• Provide top-notch customer service to physician practices to ensure issues are resolved and clients are satisfied
• Provide regular status updates to Privia leadership via regular operating meetings and one-off communications
• Strategic thinker who assesses situations carefully and delivers scalable recommendations and results
• Provide coaching to junior team members through regular feedback loops and 1:1s
• Be a subject matter expert on Privia’s processes and technology platforms (includes our AthenaHealth EHR and Practice Management platform)
• Evaluate processes, gather feedback, and identify/lead improvement projects that enhance the quality of implementation and better support Privia’s overall strategic vision
• Engage in and/or lead strategic projects that span other functions and markets
• This individual will also help with projects on an ongoing basis that benefit the broader market, company, and contribute to operational excellence

• Bachelor's degree preferred. Healthcare Master’s or MBA highly preferred
• Previous healthcare experience required; working with physicians and medical group staff preferred
• Managed multiple projects while providing exceptional client service
• Technical project management in a healthcare setting is preferred
• Experience in hospital or physician office setting including knowledge of physician office workflow and processes
• Tech Savvy
• Experience managing and leading team members
• Must provide reliable transportation
• Ability to work with different levels of clinical personnel including providers
• Must comply with HIPAA rules and regulations

Interpersonal Skills & Attributes:

• Collaborative, customer-focused and able to create visible value
• Extremely bright, and analytical. Turns the unknown into knowledge in short order
• Able to have honest, difficult conversations with doctors
• Skilled in establishing and maintaining effective working relationships with providers, management, clients and staff, in order to get buy-in to decisions
• Team approach to working with others, ability to perform a variety of duties within any work-day and organizational skills from planning to execution of tasks and projects.
• Process oriented with the ability to drive a project to completion
• Expresses ideas clearly and effectively, motivates the listener to action
• Positive attitude toward company, work, clients, management, and team members
• Uses a customer-focused approach in dealing with conflict and resolution of problems
• Attention to detail
• Ability to work in a very fast-paced and changing work environment
• Self-directed and resourceful
• Excellent communication and client facing skills
• Excellent organizational skills
• Technical aptitude

All your information will be kept confidential according to EEO guidelines.

Technical Requirements (for remote workers only, not applicable for onsite/in office work):

In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests like https://www.speedtest.net/. This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements. Work with your internet provider if you have questions about your connection. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost.

Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work. Privia is a better company when our people are a reflection of the communities that we serve. Our goal is to encourage people to pursue all opportunities regardless of their age, color, national origin, physical or mental (dis)ability, race, religion, gender, sex, gender identity and/or expression, marital status, veteran status, or any other characteristic protected by federal, state or local law.