Job Description

Ambulatory Access Center Representative , First Shift, Ambulatory Scheduling

UC Health is hiring a full -time Ambulatory Access Center Representative for the Ambulatory Scheduling department. This is a first shift, remote position with University of Cincinnati Physicians Company, LLC .

The Ambulatory Access Center Representative will support Ambulatory Scheduling delivering high-quality care to patients based on assessed needs, established standards of care and according to policy and procedures.

About UC Health

UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching-a combination that provides patients with options for even the most complex situations. Members of UC Health include: UC Medical Center, West Chester Hospital, Daniel Drake Center for Post-Acute Care, Bridgeway Pointe Assisted Living, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. Many UC Health locations have received national recognition for outstanding quality and patient satisfaction. Learn more at uchealth.com.

Responsibilities

Job Responsibilities

The Access Center Representative provides scheduling support and appointment information to UC Health ambulatory patients. Agents schedule appointments and complete registration for identified UC Health ambulatory departments.

• Screen and route patient calls efficiently ensuring accurate call handling in areas including:
• Answer phones to assist patients and physicians requesting appointments
• Pre-registers patients for appointments and tests
• Verify and update patient demographic and insurance information.
• Use expert questioning techniques to schedule appointments.
• Understand, identify and validate insurance types.
• Reminds patient of fiscal responsibility and required documentation.
• Encourages patient participation on MyChart portal.
• Ensures exceptional customer service and a pleasant and accurate response to patients' questions is provided.
  

Qualifications

Education and Experience Requirements:

• High school diploma or GED required.
• Excellent customer service skills and attitude.
• Ability to work under pressure in a fast paced Call Center.
• Knowledge of medical terminology.
• Excellent attention to detail.
• Excellent written and oral communication skills.
  

Join our team to BE UC Health. Be Extraordinary. Be Supported. Be Hope. Apply Today!