Job Description

Wayfair is now hiring for our upcoming Joss & Main store launch in Oak Brook, IL and are planning for a start date of April 20, 2023 for all teammates. Come join the team that is reinventing home! If you are looking for rapid growth, constant learning and dynamic challenges, Wayfair’s Joss & Main store might be the future home for your career.

What you’ll do:

• As an authentic brand ambassador for the Wayfair family, lead and create a best in class customer experience by connecting them with the world's biggest and best home online assortment brought to life in our stores.
• Deliver on sales and service KPIs, productivity standards, through one on one virtual design consultations
• Guide customers through their questions on product features and functionality, style and product coordination, and cutting requests.
• Introduce the online assortment and mobile web and app capabilities.
• Leverage your sales and interior design knowledge/passion in the furniture space to help navigate our customers through their design needs and purchases, using the in store and online endless aisle assortment to fulfill their needs
• Occasionally host booked appointments, give design advice including online endless aisle, and regularly assist walk-ins on the sales floor and in the design studio as needed.
• Utilize design tools, CRM software and client accounts for consistent customer experience and record keeping.
• Create designs for customers using preferred design tools to create moodboards, 2D floor plans, products lists, and style inspiration
• Ability to navigate multiple software applications, 3rd party and proprietary tools to provide customers with recommendations for their budget, style and space
• Efficiently manage your time in both booked design appointments and walk in customers and always put the customer experience first
• Be knowledgeable about the services offered in store and online - credit, financing, warranty, installation and delivery, always considering value adds to client purchases
• Ask great questions that allow you to provide a complete sales solution for your customers
• Demonstrate confidence in closing the sale and educating customers on various ways to purchase including through POS, Online, our App or through a Quote
• Participate in all operational aspects of the store including but not limited to: processing new products, floor sets, replenishment, substitutions and general upkeep of the store
• Exemplify a positive and professional attitude on a daily basis with customers and your team members
• Bring a willingness to share innovative ideas and solutions to continuously improve team operations
• Engage in a high energy, focused and dynamic work environment where there can be rapid changes in products, promotions, offerings and operations
• Grow through world class training and continuous career development.

What you’ll need:

• 2+ years of sales experience (preferably in a design related environment)
• Passion for great customer service and a drive to exceed sales targets
• Interior design, Art, Architecture, Fashion Merchandising experience a plus
• Strong organization, self-motivation, communication and relationship management skills
• Track record of thriving in a fast paced and changing environment
• Demonstrated ability to work within a team sales environment
• Proficiency in Google and Microsoft Office applications preferred
• Technical acumen to learn necessary software
• Bachelor’s degree or college diploma equivalent preferred
• All employees will be expected to represent the brand through polished communication, personal appearance and professionalism.
• Full time associates may need to work nights, weekends, and holidays on a rotating basis

Essential Functions:

• Excellent verbal communication skills.
• Excellent active listening skills.
• Excellent sales and customer service skills.
• Extensive knowledge of the merchandise sold.
• Ability to anticipate customers' needs.
• Ability to recommend merchandise to customers.
• Technical acumen to learn necessary software and systems
• Ability to process information and merchandise through a computer system and POS register system.

Physical Requirements:

• While performing the duties of this job, the employee is frequently required to stand, walk, talk and hear. The employee frequently is required to handle, or feel and reach with hands and arms. The employee is occasionally required to sit; regularly climb or balance; and frequently stoop, kneel, crouch, or crawl. The employee must regularly, frequently or occasionally lift and/or move up to 50 lbs
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Working Hours:

At Wayfair and our family of brands, we strive to provide our employees with a work schedule that protects their work/life balance and takes their scheduling preferences into consideration. Please understand due to the nature of the retail industry, your shift schedule will vary. However, we will work to provide you with your schedule a minimum of 2 weeks in advance, and you will have the opportunity to trade with teammates as needed.

Our store hours are Monday-Thursday 10:00AM - 8:00PM, Friday-Saturday 10:00 AM - 9:00PM, and Sundays 11:00AM - 6:00PM. Employee shifts may include an hour before or after store hours.

Employment to this role will be contingent on successful completion of a background check.

Job Type: Full-time

Pay: $18.60 - $20.15 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift

Weekly day range:

• Weekend availability

Work Location: In person

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