Job Description

Job Title: Revenue Specialist

Department: Tax Collections

Hiring Range: $17.00 - $19.41

Posted Internally and Externally

Job Posting End Date: May 30, 2023

This position provides a variety of standardized clerical functions, including payment processing, research, and customer service, with significant public contact in the County Tax Office.

Purpose of the Position:

This position provides a variety of standardized clerical functions with significant public contact in the County Tax Office.

Minimum Education, Training and/or Experience (required at time of hire):

High School education or equivalent; and a minimum one (1) year experience in a busy office including public facing customer service; or an equivalent combination of education and experience.

Essential Functions of the Position:

• Collect and account for various taxes and other revenues received by mail and in person through cash, check, money order, credit/debit cards, and in-house lockbox/mass payment application process; prepare receipts and record payments for various taxes and other revenues received.
• Research ownership of real property deed transfers to ensure all delinquent taxes that are on lien on the real estate are paid.
• Maintain files by townships of taxes owed; determine persons with overdue taxes; mail out notices of delinquent taxes; compute penalty and interested to be added to tax bill.
• Compute taxes and mail notices to persons wishing to prepay taxes; maintain lists.
• Compile garnishment list and list of property to be sold at public auction to pay delinquent taxes.
• Monitor name changes (marriage/divorce), 911 address changes, taxpayer contact information, and assist with vehicle tax refunds.
• Assist attorneys, mortgage holders, and others in determining delinquent or current taxes due.
• Performs other related duties as assigned.

Knowledge, Skills, Abilities:

• Knowledge of modern office practices and of forms and technology used in the preparation of tax office records using Microsoft Office applications, tax office software, and Document Management software.
• Some knowledge of North Carolina Machinery Act and County tax policies concerning listing, assessment, billing and collecting.
• Knowledge of current laws and requirements for United States Postal Service.
• Ability to use discretion and observe confidentiality in the collection of money and assets.
• Ability to prepare records and reports concerning the collection of delinquent and current taxes.
• Ability to use a calculator to compute figures rapidly and accurately.
• Ability to establish and maintain effective working relationships as necessitated by work
• Excellent customer service skills and ability to communicate effectively through in-person, telephonic, and written conversation; excellent listening skills; ability to effectively multi-task.
• Able to exhibit sound judgement and decision making.

In order to uphold internal pay parity and equity, salaries are non-negotiable for new and current Buncombe County employees. All new employees are paid according to their years of relevant education and experience above minimum requirements for the position and employees have the opportunity to obtain pay increases via cost of living increases and promotions.

Buncombe County Government realizes the importance of a diverse professional workforce and the need to foster a responsive and innovative organizational culture, one that fully engages all of our employees, honoring and building on each employee's unique experiences, opinions, and perspective.

It is the policy of Buncombe County to provide equal employment opportunities (EEO) to all persons regardless of race, color, religion, sex, national origin, political affiliation, physical or mental disability, age, veteran status, genetic information, sexual orientation, gender identity or any other legally protected class under federal or NC State law. In addition, Buncombe County expressly prohibits any form of workplace harassment or discrimination.

Applicants for employment are invited to participate in the affirmative action program by reporting their status as a protected veteran or other minority. In extending this invitation, we advise you that: (a) workers (applicants) are under no obligation to respond but may do so in the future if they choose; (b) responses will remain confidential within the human resource department; and (c) responses will be used only for the necessary information to include in our affirmative action program. We are a company that values diversity. We actively encourage women, minorities, veterans and disabled employees to apply. Refusal to provide this information will have no bearing on your application and will not subject you to any adverse treatment.

Job Type: Full-time

Pay: $17.00 - $19.41 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid sick time
• Paid time off
• Paid training
• Parental leave
• Vision insurance

Physical setting:

• Office

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Asheville, NC: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Accounting: 1 year (Preferred)
• Microsoft Excel: 1 year (Preferred)

Work Location: One location

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