Company Description

Insurance CSR / Retention Specialist - Licensing Assistance Available
$17-$20 Hourly pay, plus monthly incentives!
$1,000 SIGN ON BONUS, paid out after the completion of 90days of service.

Dimmitt Insurance is a subsidiary of Dimmitt Automotive Group, which was founded in 1924. Our culture is family oriented and second to none. We have been voted one of the best places to work in Tampa Bay. We are an Independent Agency with a focus on Personal Lines. We offer Commercial insurance as well.

If you are looking for an exciting opportunity to experience both professional and personal growth, The Dimmitt Insurance Agency is the place for you!

We are proud to promote a work environment that celebrates the value of each team member and their endless contribution to the continued success of the Agency. We welcome you to join in our mission to improve the quality of life for our associates, our guests, and the community through service, excellence, and innovation.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(K) with up to 2% Company Match
• Paid Holidays
• Paid Vacation
• Life, LTD and STD Insurance
• Voluntary Accident/Critical Illness
• Discounts on Vehicle Purchases and Parts and Service

Job Description

As a Customer Service Representative (CSR), you will perform a full range of customer service activities such as, but not limited to, answering inbound calls, entering policies into system, processing policy payments & endorsements, as well as obtaining necessary information so we can best serve our clients.

• Professional training and development are provided to ensure your success.
• M-F 8am-5pm with 1 hour lunch break
• We will help get the right candidate licensed within the first 90days.

Responsibilities

• Provide exceptional customer service by responding to all inbound customer calls, faxes, and written correspondence.
• Build rapport and trust with each client and actively listen to their requests and inquiries.
• Confirm accuracy and currency of data in our client management system.
• Re-shop & re-write current clients who inquire about renewals or rate increases.
• Proactively identifies and informs the writing agent and policy holder of any UW memos.
• Process payments & Endorsements.
• Manages and utilizes time effectively to ensure service department meets required service levels for optimal customer satisfaction results.
• Tracks policy expirations for existing clients and works proactively to ensure appropriate actions are taken to facilitate renewals or re-write a policy.
• Assists in managing the agency’s book of business and ensuring that no liability associated with errors and omissions occur.

Qualifications

• Exceptional attention to detail, organizational, customer service and professional communication skills are required.
• Entry level industry experience
• Excellent multi-tasking and decision-making skills
• Ability to perform large work volumes with high degrees of accuracy
• Experience with EZLynx is ideal
• Proficient with Microsoft office
• Excellent work history
• Demonstrates a strong work ethic, positive and teamwork-oriented attitude everyday
• High School diploma (or equivalent) required; College degree in RMI or related field preferred
• Active FL 440 license is a minimum requirement (2044 or 220 are acceptable)