Job Description

Job Summary:
Under the general supervision of the branch Retail Operations Supervisor, the Retail Operations Associate operates in a branch service provider role that provides both paying and receiving services in accordance with Bank policy and procedures.

Specific Job Functions:

• Provides general customer services to Bank customers, including referring Bank products and services.
• Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records.
• Cashes checks and processes withdrawals; pays out money after verification of signatures and customer balances.

KSAs (Knowledge, Skills, Abilities)

• Thorough knowledge of paying and receiving functions of the Bank.
• Adept knowledge of all Bank deposit products and services.
• Ability to effectively communicate across various audiences.
• Proficient in Microsoft Office applications, including Word, Excel, and Outlook.
• Exceptional customer service skills.

Additional Requirements (Education, Experience)

• High School Diploma or equivalent. Associate’s degree in accounting, finance, business administration, or other related field preferred.
• At least 1 year experience in a cash handling and/or customer service environment.

It is the policy of FSB to take affirmative action in affording equal employment opportunities to all qualified persons without regard to race, color, religion, sex, national origin, age, marital status, genetic information, disability or protected veteran status.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties as requested by any person authorized to give instructions or assignments. Duties, responsibilities and expectations may be added, deleted, or changed at any time at management’s discretion and this job description does not create an employment contract, implied or otherwise, other than an employment-at-will relationship.

Job Type: Full-time

Pay: From $14.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work Location: In person

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