Job Description

The General Manager provides strategic thought leadership, innovative approaches, and a passion for people and results to the branch that they lead.

The ideal candidate for this role has extensive experience in the Consumer Services industry. The person in this role demonstrates thoughtful strategy in developing operational success for their brand and leadership team. They are responsible for driving customer satisfaction, growth goals, and revenue.

Supervisory Responsibilities:
This position will oversee a business of 75+ team members across multiple sites. They will serve as coach and mentor for the branch leadership team.

Responsibilities

• Develop and implement operational budget to achieve growth goals for revenue and profit
• Manage branch P&L and model out the financial impact of decisions made at the branch
• Develop sales growth strategy and forecasts for market mix and profitability
• Establish, maintain, and monitor internal controls, policies, and procedures for the branch
• Oversee all safety reporting and minimize legal liability for the branch location(s)
• Review financial reports, monthly bonuses, and labor rates for all departments and report to Heartland Senior Leadership Team on a regular basis
• Maintain operational statistics to include calls, daily sales, technician tracking, vehicle maintenance, etc.
• Develop and establish company quarterly and annual goals; drive team to meet or exceed goals
• Oversee people operations of company including recruitment, training, performance evaluation, and terminations
• Ensure that branch employees are completing required certifications
• Develop plans for efficient use of equipment & inventory as well as maintenance of branch offices and warehouse cleanliness
• Maintain brand standards for communicating with customers ensuring positive customer relationships and experiences
• Evaluate processes and engage in continuous improvement for warehouse operations, service and install processes, and customer relationships
• Prepare, analyze, and distribute branch reports on a weekly, monthly, quarterly, and annual basis
• Engaged with online customer reviews and customer complaints daily and resolve issues as they arise
• Demonstrate leadership by being able to run calls and convert sales when goals are not being met, or to stoke the competitive flames needed for a healthy sales environment

Required Skills, Knowledge, and Abilities

• Bachelor's degree (BS/BA/BBA) or 5+ years of related experience or equivalent combination of education and experience required
• MS/MA/MBA preferred
• Minimum of three 3 years management experience required
• Proven track record of P&L accountability as well as success in sales/operations, training/development, and customer service for a multi-site business
• Sales and/or sales management experience desired
• Service Titan and Field Edge experience desired
• Ability to create, modify, and analyze reports using Microsoft Excel
• Knowledge of general business operations, principles, concepts, and best practices
• Knowledge of managerial accounting and general financial concepts, including budgeting and managing profit & loss
• Leadership and management skills, including staffing, delegation, coaching, and performance management
• Assertiveness, sales, and influencing skills
• Project and process management skills
• Organizational and time management
• Written and verbal communication skills, including public speaking and presentations
• Knowledge and skill to summarize and interpret data and draw conclusions

EEOC statement: We are dedicated equal opportunity employers and prohibit discrimination and harassment of any kind. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against based on such characteristics or any other status protected by the laws or regulations in the locations where we operate.

Job Type: Full-time

Pay: $120,000.00 - $140,000.00 per year

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Kansas City, MO: Reliably commute or planning to relocate before starting work (Required)

Experience:

• General Management: 3 years (Required)

Work Location: In person

Similar Jobs