Company Overview

Credit First National Association is a private label credit card bank and the consumer credit division of Bridgestone Americas. The Bridgestone Americas family of enterprises, including CFNA, is comprised of more than 50 production facilities and 55K employees throughout the Americas. We provide the consumer credit solution for the Firestone Complete Auto Care, Tires Plus, and Wheel Works brands, in addition to customized retail credit services for more than 8,000 other tire and automotive retailers nationwide. At our office in Cleveland, OH, more than 300 professionals gather each day to run a successful private label credit card program. We invest in our community and strongly believe that meaningful commitment to a wide variety of philanthropic organizations builds a better world and a brand that makes us proud.

Contact Center & Customer Service Operations

This role serves as CFNA’s first point of contact for specialized collection department functions handled by the bank. This role is responsible for documenting and decisioning accounts falling within one of the following areas: Bankruptcy, Deceased, Service Members Civil Relief Act (SCRA), Consumer Credit Counseling Services (CCCS) and Debt Settlement Agencies. Additional responsibilities involve addressing third party collection agency requests and answering inbound only calls from customers regarding their charged-off account(s).

• Document and flag accounts received daily through electronic, paper or email notification
• Submit proof of claims
• Respond to requests and inquiries from first and third party partners via phone, mail or designated email box
• Research issues related to payments, customer requests for verification, etc.
• Process Direct Payments
• Take payments by phone (ACH/Debit/Credit)
• Answer questions and negotiate payment arrangements
• Provide acceptance and confirmation of programs
• Answer inbound calls from customers providing assistance and direction as needed

Required:

• Basic knowledge of federal regulations related to credit and collections
• Strong verbal communication skills
• Speaks clearly and is easily understood
• Uses proper grammar and choice of words
• Summarizes understanding and agreements
• Effectively and succinctly resolves issues

• Ability to multi-task and quickly move from one function to another
• Listening and negotiation skills
• Proficient in Microsoft Word and Excel
• Demonstrate adherence to the company’s core values
• Customer focused
• Seeks out and supports continuous improvement within the department
• Goal oriented
• Displays positive attitude and ability to work well in a team environment
• Capability to work from home is required
• High School Diploma required

Preferred:

• Previous call center experience and/or inbound collections experience

Hybrid/Remote: after successfully completion of 1-3 months of training – 2 days remote and

3 days in office, Brook Park, OH.

Weekly Hours: Monday – Friday, 8:00 a.m. to 4:30 p.m.

Pay Rate Type: Hourly/Full time/40 hours

Location: CFNA, Brook Park, OH

Bridgestone is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.

Employment Eligibility

If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.