Harborview Medical Center 2 West Clinic's Aurora Clinic has an outstanding opportunity for a Program Coordinator (Full-Time, Day Shift) position. Under general supervision, the Program Coordinator will perform functions to support the Aurora Clinic. The Aurora Clinic serves a vulnerable homeless patient population in North Seattle. The Aurora Clinic PC will coordinate the delivery of medical and nursing care and the patients' access to health care, including the patients' entry into and through the spectrum of clinical services of the health care system. PC responsibilities vary depending on the service to which they are assigned by their supervisor.

POSITION/CAMPUS HIGHLIGHTS

Only Level I trauma and burn center in the region

Close proximity to public transportation

Harborview ranks among the nation's top hospitals in rehabilitation care, neurology, neurosurgery and orthopedics

Convenient location

Close proximity to public transportation

RESPONSIBILITIES

Act as primary contact for the clinic providers with the hospital, patient and family, referring physicians, outside agencies, staff from outside hospitals and general public by providing information regarding Harborview Medical Center services.

Interview patients and review anticipated needs upon admission and discharge including: personal escort, transportation, housing, support care, equipment needs, transfer of records, and appointments with physicians.

Act as liaison between the patient and the various clinic and hospital areas and ancillary services to coordinate referrals and appointments.

Coordinate pre-admission tests, appointments/tests, and procedures

Complete appropriate documentation for planned admissions

Ensure complete medical record is present at the time of patient visit

Facilitate the flow of documents between patient, providers and payers

Communicate with healthcare team members regarding the status and/or completion of care coordination activities

Advocate for the patient/family by locating appropriate staff to address concerns

Appropriately direct patients and others to other departments across the medical center

Referral Management:

Handle intake of all referral requests, ensuring complete information is received and entered into the computer system

Ensure complete and accurate registration, including patient's demographic and insurance referral information are in the computer system

If working in a specialty clinic that receives internal referrals, ensures that referrals are addressed in a timely manner under the direction of the clinic leadership team

Refer patient to financial counseling when needed

Review appointment follow-up requirements and expectations with patient to ensure adequate and timely review of the patient plan of care in accordance with all CMS and other regulatory requirements.

Manage all prior authorizations required.

Appointing:

Schedule appointments for patients, and order interpreter where appropriate

Office Tasks:

Maintain and use supplies and equipment in a cost-effective manner

Respond to inquiries by the appropriate route (telephone, fax, email, EPIC Care) and forward to the appropriate individual

Customer Service and Team Behaviors:

Demonstrate an atmosphere/attitude of respect for human dignity and the uniqueness of each person encountered in the clinic setting

Promote and protect general safety for patients/families/friends and co-workers through adherence to correct procedures, timely communication of messages and test results, and appropriate consultation

Act promptly and effectively during an emergency situation

Maintain/improve professional competence, knowledge and skills to meet identified self-learning needs and annual review requirements

Apply appropriate policies, procedures, protocols and standards of practice in performing duties

Support development of clinic and divisional efficiency and effectiveness through participation in quality assessment and improvement activities

Demonstrate support for clinic and divisional policies and procedures

Promote and contribute to the development of team in clinic and working relationships between the clinic and other department/disciplines

Core Values:

Quality of work

Mission centered Professional Practice

Interpersonal Skills

Integrity and Compassion

Patient Care Advocacy

Team Work/Collaborative Practice

Patient/Family Satisfaction/Customer Service

Respect for Patient Confidentiality

Other Competencies:

Uses age specific knowledge that reflects the special needs of a specific patient population

Computer keyboard proficiency

Ability to operate office equipment

Ability to operate telephone system and other communication systems

Ability to spell and alphabetize

Ability to interview patients and obtain necessary information

Basic knowledge of health care coverage

Basic knowledge of hospital's geography and resources

Verbal and written communication skills

Ability to communicate effectively in English

Knowledge of medical terminology

Competency is measured by:

Pre-employment qualifications: education, registration, certification (if applicable) and experience.

Job preparation: orientation to job, organization, division, department, policies/procedures, education and training.

Performance appraisal: evaluating job related and skills (utilizing skills checklists), equipment use, infection control and lifesaving techniques, obtaining and relaying patient information, understanding growth and development, and understanding treatment needs appropriate to the ages of the patients served.

Response to appraisal: outcome of conclusions reached about an individual's performance knowledge, motivation, technical skill, judgment and communication skills.

REQUIRED QUALIFICATIONS
High school graduation or equivalent AND two years of experience in the program specialty OR equivalent education/experience.

ABOUT UW MEDICINE HARBORVIEW
Harborview is an ideal place to thrive in a supportive, high-intensity and fast-paced environment. You’ll be encouraged to grow, advance your career, expand your community and make a difference in people’s lives. Every colleague is viewed as a potential leader, enjoys a high degree of autonomy and trust, and is empowered to ask tough questions. We believe that the kindness and caring we show patients, colleagues, and everyone who comes through our doors is a vital part of creating the best possible healing environment. Working at Harborview isn’t just a job — it’s a calling.

Challenge. Collaboration. Compassion. Become part of our team, and join our mission to make life healthier for everyone in our community.

ABOUT UW MEDICINE - A HIGHER DEGREE OF HEALTHCARE
UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.