The Panel Navigator is a Classified Staff Patient Services Specialist 2 (NE H SEIU 1199NW UWMC Northwest Service and Maintenance)

UW MEDICINE:
UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists, and other health professionals.

UW Primary Care (UWPC) is a network of 16-Community-based clinics throughout the Puget Sound region. Our clinics offer a wide spectrum of primary care services, as well as secondary care, from pediatrics to geriatrics. Urgent care services are offered seven days a week at select locations. UW Medicine's Primary Care clinics are consistently recognized for high quality standards by the Accreditation Association of Ambulatory Health Care and the National Committee for Quality Assurance Patient-Centered Medical Home Program.

Led by the Assistant Director of UW Primary Care & Population Health, our Population Health Panel Navigators Team has received the prestigious nomination for the 2023 Distinguished Staff Awards, Team Collaboration category! This category recognizes outstanding achievement and providing ongoing excellence through effective collaboration.

POSITION:
The Breast Cancer Screening Panel Navigator is a critical member of our team who is responsible for outreach and care coordination services as they relate to the UW Medicine Primary Care Breast Cancer Screening Initiatives and population health. They focus on closing care gaps in preventative screening for UW Medicine patients.

The Breast Cancer Screening Panel Navigator is a highly visible position that works directly with Providers and our central outreach team. They serve as the point-of-contact for assigned patient populations. Assignments will be based on defined sub-population groups where there are gaps in care, aligned with health equity priorities. They will provide concierge services to better coordinate patient care within the UW Medicine health system and partner/affiliate organizations. In communication with care teams, this individual will mitigate potential roadblocks and navigate patients for optimal care delivery, including providing support for planning, scheduling appointments and coordination of services.

The Breast Cancer Screening Panel Navigator will perform work in support of the program and under the general direction of the Assistant Director, Population Health, and UW Medicine Primary Care.

RESPONSIBILITIES:
This position works closely with other roles in the Panel Navigator team and responsibilities include:

Patient outreach, care navigation and coordination

Appointment scheduling

Referral coordination

Medical record activities

Other program support activities

REQUIREMENTS: High school graduation or equivalent AND Two years of Patient Services Specialist (PSS) experience OR Equivalent education/experience.

ADDITIONAL POSITION-SPECIFIC REQUIREMENTS:

Excellent communication skills to include verbal and written comprehension/expression.

High competency in emotional intelligence skills – ability to navigate conversations with patients and families in the most compassionate manner to result in an outcome that is right for patient’s health and meets programs goals.

Demonstrates good judgment and common sense.

Skill in operating personal computer and use of Office 365 tools.

Demonstrated ability and willingness to maintain competency as required for job title and the unit/area(s) of assignment.

Demonstrated ability and willingness to exhibit behaviors consistent with standards and principles for service excellence, performance improvement and organizational values.

BENEFICIAL EXPERIENCE:

Bachelor's Degree in a medically related or public relations field AND two years of experience in a tertiary patient care setting involving interaction with a variety of medical services, contact with patients and families, interaction with physicians, and proficiency in medical terminology preferred.

Proven skill in working with medical providers and wellness coaches preferred.