Everyone who works with Mercy Health is united under one purpose: to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It gives us a shared calling to work toward every day. Join our exceptional team and help us continue to provide the highest quality of health care possible to our communities.

Coordinator of Physician Service Operations

Evaluates, Develops and Supports operations workflows within the medical group as directed by Leadership to centralize tasks and improve efficiencies.

Essential Job Functions:

Evaluates and develops onboarding processes to improve onboarding experience for new hire providers.

Works collaboratively to support managers in successful onboarding of new providers, including locums and contracted providers to meet targeted start dates

Support practice managers in offboarding employed providers and locum providers transitioning out of the ministry meeting market and system expectations.

Works collaboratively with operations leadership to identify opportunities in workflow processes to support market KPIs.

Works closely with leadership to identify opportunities to develop and implement new operational workflows to maximize efficiency.

Evaluates and develops referral management processes in accordance with system preferences and workflow processes to ensure maximum efficiency.

Supports education and training of managers and associates in collaboration with workflow applications; i.e., EHR system, Billing and Coding, Patient Access.

Evaluates and develops workflow processes to minimize registration errors associated with charge denials.

Evaluates and develops onboarding processes for practice associates in collaboration with managers and system guidelines.

Supports accuracy of master rosters associated with various data related to medical group operations; i.e, employed providers, practices, staff, finance, etc.

Supports identified challenges within practices and collaboratively works with appropriate system support teams to find resolution or create acceptable workflows.

Supports special projects/assignments as required by leadership

Maintains understanding and working knowledge of systems related to medical group operations.

Ad Hoc reporting as needed to support leadership.

Strong time management skills.

Excellent written and oral communication skills

Requirements:

• Minimum High School Diploma or Equivalent
• Preferred 2 year Associate's degree
• 3 to 5 years experience in medical operations or equivalent
• Knowledge of medical background in office procedures including use of EHR, Microsoft office, patient flow, billing, referrals, onboarding of providers. Excellent communication
• Microsoft Office, Excel, Visio, PowerPoint, Teams, Zoom

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more

• Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com