At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us and start doing your life's best work.(sm)

The Goal Planning Operations Senior Consultant is a key member of the Goal Management Team within UnitedHealthcare Government Programs Sales & Distribution. The role reports to the Associate Director of Sales Operations who oversees end-to-end processes as they pertain to goal planning & execution. As an Operations Senior Consultant, you will work closely with Sales Leadership, Finance, Compensation Design & Commissions, IT, as well as several other key cross-functional areas to plan and execute goal-setting processes and related activities. This role requires a well-rounded individual who has the demonstrated ability to deliver results in a high-growth, fast-paced, dynamic, and collaborative environment.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Understand Sales Incentive Plans and be able to set and apply goals based on how incentives are paid
• Calculate and administer sales and membership goals for any relevant UHC products & territories, supported by Government Programs (ex. MA, Med Supp, PDP, IFP, etc.)
• Calculate and administer individual Sales Incentive Plan (SIP) goals
• Work closely with Finance to obtain & understand on and off-cycle forecasts for sales adds, growth and net membership
• Rapidly develop deep understanding of internal sales territories and sales management hierarchies and provide consult to sales leadership as needed
• Oversee end-to-end processes to ensure territory and salesperson changes are properly recorded and updated in appropriate systems
• Monitor new hire, termination and leave of absence data and update internal systems accordingly
• Establish and/or maintain quality analysis processes to ensure goals are set accurately
• Coordinate goal communications
• Support cross-functional meetings as required
• Develop detailed documentation of processes and Standard Operating Procedures (SOPs)
• Help develop and execute equitable goal management processes and practices, ensuring goals are aligned with the sales opportunity
• Leverage experience to provide direction and consult to sales teams and answer questions as needed
• Quickly learn and leverage internal Goal Planning Application (GPA) system
• Help support other projects as needed
  

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Bachelor’s degree or relevant work experience
• 5+ years of process improvement and process documentation experience
• 3+ years of experience in data analysis
• Experience with Microsoft Access
• Proficient in Microsoft Excel (V-look-ups, formulas, pivot tables, etc.)
• Proficient in Microsoft Word and PowerPoint
• Proven ability to conceptualize process steps related to ambiguous/complicated procedures to provide concise consults and documentation
• Proven ability to quickly grasp complex processes and workstreams
• Proven ability to work independently with minimal guidance
• Ability to travel up to 10% within the US
  

Preferred Qualifications:

• 2+ years of business analysis experience in a business operations environment
• Sales goal and/or commission administration experience
• Sales operations experience in a health care environment
• Project Management experience
• Knowledge of health insurance products (i.e. Medicare Advantage, Part D, Med Supp, Affordable Care Act, etc.)
  

Soft Skills:

• Solid attention to detail and ability to produce high-quality & accurate work
• Ability to manage multiple projects/tasks with conflicting priorities and quickly flex to meet business needs
• Able to proactively identify barriers and suggest solutions that address the root cause of a problem
• Able to manage time effectively and meet deadlines with minimal direction
• Willingness to experiment with new processes and persevere through challenges
• Experience in building high trust relationships
  

Careers at UnitedHealthcare M&R Underwriting & HCE. The Boomer generation is the fastest growing market segment in health care. And we are the largest business in the nation dedicated to serving their unique health and well-being needs. Up for the challenge of a lifetime? Join a team of the best and the brightest to find bold new ways to proactively improve the health and quality of life of these 9 million customers. You'll find a wealth of dynamic opportunities to grow and develop as we work together to heal and strengthen our health care system. Ready? It's time to do your life's best work.(sm)

California, Colorado, Connecticut, Nevada, New York, Rhode Island, or Washington Residents Only: The salary range for California, Colorado, Connecticut, Nevada, New York, Rhode Island or Washington residents is $85,000 to $167,300. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.