Job Description
Overview:
The Mirage Las Vegas is the first mega resort to ever grace the Strip. A Four Diamond award-winning hotel with 3,044 rooms impeccably outfitted to provide the complete luxury experience. The world-famous Mirage volcano sets the tone for guests to explore the wonders within. The Mirage features a worldly selection of fine and casual dining venues. From American dishes at STACK and California Pizza Kitchen, contemporary Asian dining at OTORO, to Italian wines and cuisine at Costa and world-class wagyu steaks at Tom Colicchio’s Heritage Steak. A premier entertainment destination, The Mirage plays host to the award-winning The Beatles™ LOVE™ by Cirque du Soleil®, a breathtaking tribute to one of the most influential bands in history. The Mirage also plays host to LIMITLESS, its newest magic show starring Shin Lim, the only person ever to win ‘America’s Got Talent’ TWICE. Steps away from the casino is 170,000 square feet of flexible meeting rooms, boardrooms and convention space that can be customized to meet every want and need. The casino boasts 800 slot machines, 80 table games and a VIP room. Treat yourself to a hot stone massage, manicure/pedicure, body or hair treatment at the onsite spa and salon. For more information, visit us online at www.mirage.com or follow us: Facebook: The Mirage Hotel and Casino, Twitter: @TheMirageLV, Instagram: @themiragelv.
Responsibilities:
It is the primary responsibility of the Casino Marketing Executive - Asian Marketing to expedite processes, use appropriate judgment and make decisions to execute casino customer requests.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Determine and evaluate customers’ casino activity to provide corresponding incentives and has authorization to approve limited amount of comps and allowances (rooms, food, beverage, events tickets, promo chips, free play, airfare or discounts).
- Maintain property’s customer base to support increasing the customer development efforts.
- Manage customers’ reservations by using VIPR/AUTOCAB, OPERA & PATRON management systems.
- If authorized, grant limited amount of marker authorization limits to qualifying customers.
- Minimum exposure to business decisions regarding customer credit lines, allowances, and comps.
- Assist in managing customers to profitable levels.
- Work in conjunction with Casino Marketing, Marketing Executives and property personnel to assist and facilitate in-house casino customers.
- May attend special event functions when appropriate to promote marketing efforts and greet customers.
- May attend quarterly Receivable Meetings to provide updates to the Corporate Finance group.
- Maintain highly confidential casino customer information by enforcing the privacy of all guests and limits requests for information about such guests in accordance with company policies.
- Resolve customer disputes and complaints to the satisfaction of the customer and the company.
- Comply with local laws, Title 31 and attend all mandatory compliance and training sessions.
- Perform other job related duties as requested.
Qualifications:
MINIMUM REQUIREMENTS:
- Bachelor’s degree or equivalent experience.
- Three (3) years of prior relevant experience.
- Proof of eligibility to work in the country located.
- Far East Marketing - Mandarin and/or Cantonese and/or Vietnamese
PREFERRED:
- Two (2) years of leadership experience in the casino marketing industry.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Must be able to communicate effectively in English, in both written and oral forms.
- Able to work in the fast pace environment
- Able to work as a team with co-workers
- Starts to demonstrate marketing functional attributes (competencies)
- Demonstrates excellent customer service skills
- Demonstrates savvy interpersonal skills to effectively communicate with all business contacts
- Shows flexibility in working a variety of shifts
- Demonstrates and maintains a professional, neat and well-groomed appearance adhering to MGM Resorts International Marketing standards.
- Able to travel domestically or internationally to meet existing customer base.