United States

Connected Solutions is a global organization within Volvo Group focused on creating the services of tomorrow. We work at the forefront of connectivity by collecting and analyzing telematics data from over 1 million Volvo Group assets. This way we can forecast the future and help customers succeed, while increasing the safety, quality and sustainability of Volvo Group products.

Consumer Services is the function within Connected Solutions that is responsible for the development of connected services including end user services, from idea to development and operation. We work in tight collaboration with the Volvo Group Business Areas and customers. We drive and manage the performance of the services and the business areas portfolios over the life cycle. Together with our stakeholders, we create value through fantastic user experience and business enhancing services and products.

We are a team on a journey, creating great results through awesome people, strong relationships and a high performance culture. We aim high; having a passion for people and making our customers succeed. We want to set a new standard for user experience, speed to market and customer value. We will do this through modern leadership, people in focus and a true passion to really make a difference. We who work in this team have a lot of fun, are great collaborators and we all consider ourselves as leaders of our work and owners of our results.

We are now looking for a Manager within Consumer Services North America for Volvo and Mack Brands. You will be in close collaboration with our two main business areas and customers developing services that will help grow the existing services portfolio of connected vehicle services. You will have responsibility to create roadmaps, budgets, resource plans and strategies to support the connected products and services.

We believe that you will need a good knowledge of how connected vehicle services and machine data, together with a genuine interest in understanding the needs of our business areas and customer, can be used to drive services forward helping to improve value to our customers. You have a proven track record of working with connected vehicle services. You are passionate for people, customer value and technology.

Core Responsibilities

• In close collaboration with business areas and customers, establish a roadmap for Connected Vehicle Services based on identified needs and available connected assets
• Grow the connected services portfolio
• Develop, improve and maintain the new services to be high performing over the life cycle
• Lead the way of a incremental product approach and user oriented services
• Build, develop and lead a high performing team and innovation culture

Required Competencies

• Solid experience in connected vehicle related services
• Genuine interest in our business areas and customer business
• Excellent presentation and communication skills
• Successful in building excellent working relationships and networks
• Strong leadership courage, entrepreneurial spirit and ownership mentality
• A strong believer in culture, genuine care for people and value driven performance
• Experience with Change Management

Education Required
Bachelor’s Degree in Computer Science, or the equivalent combination of education, training and experience that provides the required knowledge skills and abilities.

Experience Required

• Ideally 5+ years of management experience
• Ideally 10+ years of experience and progressive experience in managing IT services
• Experience working in a highly matrixed organization.
• Ability to work in a team environment, manage multiple clients, and provide consultative skills throughout the process.
• Ideal candidate will be highly motivated with a strong sense of urgency.

The Volvo Group drives prosperity through transport solutions, offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers’ uptime and productivity. Founded in 1927, the Volvo Group is committed to shaping the future landscape of sustainable transport and infrastructure solutions. Countless career opportunities are offered across the group’s leading brands and entities that share a culture of Trust, Passion, High Performance, Change and Customer Success.
www.volvogroup.com/career.

Volvo Group Connected Solutions is a global organization that leads the development of Volvo’s connected services and solutions of tomorrow. We work at the forefront of connectivity by collecting and analyzing data from over 1 400 000 Volvo customer assets. The organization is set-up to deliver competitive offerings, shorten time to market and provide an arena for new service innovations together with customers, partners and the Volvo Group.

Come and visit us online!

140389BR

Connected Solutions

North Carolina

Greensboro

Regular

Occasional Travel

Information Technology

31-May-2023