Description:
CLASSIFICATION TITLE: Student Services Professional II
UNION CODE: R04
TEMPORARY END DATE: This position is temporary and ends on or before June 30, 2024. Any continuation beyond June 30, 2024 is contingent upon satisfactory performance and available funding.
FT/PT: Full-time
PAY PLAN: 12-month
WORKPLACE TYPE: On-site (work in-person at business location)
ANTICIPATED HIRING RANGE: Starting salary upon appointment is not expected to exceed $4,610 per month
CSU CLASSIFICATION SALARY RANGE: $4,610 - $6,556
PAY BASIS: Monthly
BENEFITS: CSUB offers a best-in-class benefit package for eligible employees that includes an array of medical plans, choice of dental plans, vision coverage, retirement participation in CalPERS, CSU tuition waiver, up to 24 vacation days per year, sick leave with unlimited accrual, 14 paid holidays per year and more! See our benefits website for additional information.
CANDIDATES ELIGIBLE TO APPLY: Open to all qualified applicants
POSITION PURPOSE:
Under the general supervision of the Dean of Social Sciences and Education, the Credential Programs Advisor provides moderately complex professional counseling and academic advising services to current and prospective credential students for entry and transition into, and timely completion of, the preliminary credential. The Credential Programs Advisor will provide information, procedures, and academic requirements of specific credential programs, and guide students in exploring education careers, evaluating academic abilities, and setting goals to facilitate student success, retention, and persistence. In addition, this position will engage in credential program recruitment and outreach with local undergraduate programs, school districts, and relevant community organizations.
DUTIES & RESPONSIBILITIES:
- Credential Program Completion Support
- Develop individualized program completion plan for each student based on the unique student needs; track student progress and adjust the plan based on the progress and changing needs of the student.
- Independently provide academic support through one-on-one appointments, daily electronic communications, phone calls, and group workshops; work with students to evaluate and understand their academic records; set goals for academic progress to ensure completion of their academic programs; inform and interpret university, college, and program level academic policies and procedures.
- Support candidate adherence to program policies and procedures.
- Track and support candidate progress for successful completion of preliminary credential program; identify options for students to satisfy degree requirements; using appropriate judgement and interpretation of guidelines and policies, evaluate and make recommendations on petitions and amendments to students’ program of study towards their completion.
- Work with credential candidates to complete appropriate, accurate, and regularly updated program plan.
- Credential Admissions Applicant Support
- Using initiative and creativity, collaborate with program directors and other credential admissions advisors to plan, schedule, and implement group admissions workshops/informational sessions.
- Serve as the first point of contact for credential admissions and respond to credential applicant inquires and needs via email, zoom meetings, phone, and/or walk-ins. Provide information about program policies & procedures.
- Collaborate with credential admissions advisors to maintain organized data about applicants and admitted students.
- Support students’ successful completion of credential admissions requirements.
- Credential Program Transition Support
- Support transition of traditional pathway applicants and Integrated Teacher Education Program pathway students into credential program.
- Provide credential transition information and orientation activities with applicants and ITEP students.
- Coordinate with undergraduate advisors/faculty to structure and implement transitional activities such as Program Interviews and Orientation sessions.
- Recruitment & Outreach
- Provide prospective students with information about program admissions policies and procedures.
- Participate in local teacher recruitment fairs and informational events to promote CSUB credential program pathways.
- Provide credential program presentations to prospective students in local undergraduate programs, schools districts, and community organizations.
REQUIRED QUALIFICATIONS:
EDUCATION & EXPERIENCE – Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration, or job-related field and two (2) years of recent related experience. A master’s degree in a job-related field may be substituted for one year of professional experience. Specialized experience during which the applicant has acquired and successfully applied the appropriate knowledge and abilities may be substituted for the required education on a year-for-year basis.
LICENSES – Possession of a valid CA driver's license or the ability to obtain by date of hire to attend off campus meetings and conferences.
SKILLS, KNOWLEDGE & ABILITIES (SKA’s) –
- Regular and reliable attendance is required.
- General knowledge of the methods and problems of organization and program management, research and interviewing techniques, and principles of individual and group behavior.
- Working knowledge of the organization, procedures, and activities of the specific campus to which the position is assigned, and the basic principles, practices, and major trends in the Student Services field to which assigned.
- Ability to rapidly acquire a working knowledge of the specific objectives of the campus Student Services program and its relationship to the total campus operation.
- Ability interpret and apply program rules and regulations, gather, and analyze data, reason logically, draw valid conclusions and make appropriate recommendations, and present clear and concise information orally and in written reports.
- Ability to use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements.
- Ability to obtain factual and interpretative information through interviews, reason logically, collect, compile, analyze and evaluate data and make verbal or written presentations based on these data.
- Ability to advise students individually and in groups on routine matters where required.
- Ability to recognize multicultural, multisexed, and multi‑aged value systems and work accordingly.
- Ability to establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts; and,
- Demonstrated ability to make decisions and carry through actions having implications regarding other program or service areas Services Office.
- Demonstrated customer service experience requiring a very high level of diplomacy and professionalism.
- Ability to use tact and diplomacy to effectively handle a broad range of high level and sensitive interpersonal situations with diverse personalities, and to respond appropriately to conflicts and problems.
- Ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere in the University with the ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds.
- Excellent communication skills; ability to effectively communicate information in a clear and understandable manner, both verbally and in writing.
- Thorough knowledge of English grammar, spelling, and punctuation.
- Ability to interpret, communicate and apply policies and procedures.
- Ability to maintain a high degree of confidentiality.
- Excellent organizational and time management skills with the ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines.
- Excellent computer skills and competence with a variety of computer applications including word-processing, spreadsheets, databases, on-line systems, Internet as well as online calendaring and email.
- Working knowledge of or ability to quickly learn University infrastructure.
- Must be willing to travel and attend training programs off-site for occasional professional development.
- Must be able to work occasional holidays weekends and adjust working hours to meet special jobs. May be called back periodically to perform work as needed on an emergency basis.
PREFERRED QUALIFICATIONS:
- Master’s degree in student affairs or other related area.
- Working knowledge of the basic principles of the California credentialing process for teaching credentials; knowledge of educational practice related to employment of teachers with credentials, certificates, or permits in California school systems; general knowledge of teacher preparation programs and university internship programs.
- Working knowledge of educational practice related to employment of teachers with credentials, certificates, or permits in California school systems
- General knowledge of teacher preparation programs.
- Working knowledge of PeopleSoft.
- Equivalency of three years of experience in Student Services work, particularly advising/counseling in higher education settings.
- Demonstrated skills in an institutional/educational environment utilizing a customer-oriented and service-centered attitude.
PHYSICAL DEMANDS: SEDENTARY WORK – involves mainly sitting; minimal walking and standing; lifting light weight objects limited to 15 pounds.
ENVIRONMENTAL FACTORS: N/A
SPECIAL CONDITIONS:
SCREENING: Only those applicants possessing experience most directly related to the immediate needs of the office will be invited to appear before a Qualifications Appraisal Board for the purpose of appraising training, experience, and interest in the position.
BACKGROUND CHECK: Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.
SENSITIVE POSITION: Sensitive positions are designated by the CSU as requiring heightened scrutiny of individuals holding the position, based on potential for harm to children, concerns for the safety and security of the people, animals, or property, or heightened risk of financial loss to the CSU or individuals in the university community.
MANDATED REPORTER: Limited: The person holding this position is considered a limited mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083, revised July 21, 2017.
GENERAL INFORMATION: It is the policy of California State University, Bakersfield to hire only United States citizens and aliens lawfully authorized to work in the United States. All new employees will be required to present documentation verifying their right to accept employment. You will also be requested to present a social security card at the time of initial appointment in compliance with state payroll regulations. State regulations require that every state employee sign the Oath of Allegiance prior to commencing the duties of his/her State employment, except legally employed non-citizens. These individuals are required to sign the Declaration of Permission to Work.
EEO STATEMENT: California State University, Bakersfield is committed to Equal Employment Opportunity. Applicants will be considered without regard to gender, race, age, color, religion, national origin, sexual orientation, genetic information, marital status, disability or covered veteran status.