About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology
- This is a working Manager position; the selected candidate will be required to perform in a leadership role as well as maintain technical knowledge and skills.
- Manager, Infrastructure leads, directs and provides day-to-day oversight and management of data centers, data network, telecommunications infrastructure and technical facilities for the Commission.
- The scope of responsibilities includes management of a 24/7/365 mission critical data center and infrastructure operations, including oversight of related infrastructure activities in all project phases beginning with requirements gathering through implementation, with on-going production and on-call support.
The Main Responsibilities
- Oversees and directs all aspects of the 24/7/365 mission critical data center and network/telecommunication infrastructure operations; including planning, designing, implementing, deploying, supporting and maintaining functions
- Exercises leadership and day-to-day management of technical teams tasked with the operations of the data center, data network, telecom network, call/contact center systems operations and services
- Serves as the senior-level escalation point for data center operations and infrastructure managers and staff that responds and resolves all infrastructure operational issues
- Establishes high performance and optimized data center, network operations center and telecommunication infrastructure, facilities and services
- Manages external vendor relationships with contract administrators to review, negotiate, and revise relevant contracts
- Oversees the management of service level agreements (SLAs) with vendors and service providers
- Develops policies and procedures for all IT infrastructure operating environments
- Reports key metrics on data center and network/telecommunication infrastructure operational activity
- Serves as liaison with governmental and non-governmental entities anticipating the acquisition or maintenance of communications equipment at Commission facilities; manages such relationships and SLAs
- Manages and oversees the maintenance of all assets for the data center, networks, telecommunications and other infrastructure
- Provides strategic direction for growth with business plans for technology infrastructure operations capacity planning
- Designs infrastructure technology services to meet business SLAs
- Supervises employees including selecting, training, assigning and evaluating work, counseling, disciplining, and/or terminating
- Performs other related duties as required
What We Look For in a Candidate
- 4 years of Azure Identity Management configuration and Support
- 5 years of SAML / SSO design and solutioning experience
- 3 years of Identity Governance
- 4-5 years of M365 Governance and Subject Matter Expertise
- 4-5 years of Cloud Ops engineering
- 5+ year managing/leading technology teams
- Bachelor’s degree in Computer Science, engineering, IT or related discipline
- Experience with infrastructure/network operations support and PBX implementation and support
- Experience developing and implementing operational plans, which may include budgets, processes and infrastructure methodologies
- Demonstrated experience implementing call center and contact center solutions for enterprise
- Experience in operations, project applications and project management
- Experience designing, managing and implementing network and data center infrastructure to support organization’s disaster recovery/COOP and business continuity plans
Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.
Requisition #: 328008
When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. More information on what’s included in these checks can be found in the Post Offer section of our FAQ page. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
Salary Range
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information . We're able to answer any additional questions you may have as you move through the selection process.
As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.
Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.