River Falls CBRF II Comforts of Home Senior Living

TITLE: House Manager- Full Time

SUPERVISOR: Regional Director

GENERAL

DESCRIPTION: Supervises the delivery of services to tenants by staff. Oversees marketing and communications with prospective tenants. Assists in developing services and/or programs to meet the needs of the tenant community. Is a liaison to the broader community.

QUALIFICATIONS:

• A sensitivity and aptitude for working with the elderly and/or disabled persons.
• An understanding and ability to carry out an effective marketing program.
• Able to understand the needs of seniors.
• Possess skills to communicate effectively with those you may supervise or those to whom you report and with tenants and their families.
• A familiarity and contacts with the social and supportive services in the community.
• Having sound personal judgment on a broad array of tenant-landlord issues.
• A minimum of 1 years' experience working with the senior population.
• Must pass a criminal background check consistent with the requirements of the Kari Koskinen Manager Background Check Act.
• Knowledge of DHS 89 preferred

RESPONSIBILITIES/DUTIES:

With Respect to Tenants and Occupancy:

• Provides tours and explanation of services to potential tenants, families and referrals.
• Gathers relevant information to determine if prospective tenants meet the residency requirements of the building.
• Monitors and documents any tenants who are not meeting the residency requirements, calling conferences with the tenant and/or the tenant's responsible person, makes recommendations for more suitable options and, if necessary, begins the process to terminate the residency agreement
• Maintains necessary documentation for each tenant, such as residency agreement and verification that the tenant received information required under the Housing-with-Services Contract Act, the dementia disclosure and training laws and the 2006 Assisted Living law and other applicable laws.
• Follows through move-in process with each tenant and assists them during transition period.
• Coordinates with the RN, the tenant, the responsible person, the county caseworker and others as necessary when a tenant is having difficulty meeting the residency requirements or when the tenant's needs are likely to exceed the services available from the arranged home care agency
• Maintains positive relationships with tenants, their families, housing and home care staff and the larger community.
• Is responsible for investigating and reporting incidents of suspected tenant maltreatment (abuse, neglect or financial exploitation) and reporting these findings to appropriate county officials, in coordination with the RN
• Meets monthly with tenants and staff.
• Assures follow-through of a quality social/activities program for the tenants.
• Creates and implements marketing plan, including development and maintenance of a mailing list, tracking system for all referrals and follow-ups, marketing to discharge planners, county case managers, other referral sources and the general public.
• Develops the customer service program and trains staff to implement the program.
• Represents the building at community events and events held in surrounding communities to assure the community is informed of the building and its services.
• Is willing to carry cell phone and be ‘on call' for emergencies.

With Respect to Project Operation:

• Responsible for recruitment, retention, supervision, disciplinary action and termination of employees, coordinating with the RN regarding home care employees. Performs annual evaluations for each employee, coordinating with the RN regarding home care employees. Coordinates with the RN to schedules employees to assure building coverage 24 hours/day.
• Orients staff to the Assisted Living Program, to the organization's mission, to emergency procedures, privacy issues and to other policies and procedures of the organization.
• Approves absence requests, sick leave, etc., for employees.
• Coordinates staff education to include annual in-service covering OSHA, infection control, emergency procedures and other basic information needed by both housing and home care staff.
• Make or authorize any necessary project-related expenditure consistent with established budgets.
• Establish and monitor the implementation of routine preventative maintenance and housekeeping programs in coordination with maintenance staff.
• Identify and oversee the correction of any health or safety hazards in the building or on the grounds.
• Establish routine tests of building “Emergency Plans” and systems and update these plans and systems as necessary, with training for staff.
• Develop and implement a system to inventory, order and control supplies and equipment.
• Conduct ongoing evaluation of food service quality, nutrition and variety of menus and implement necessary changes in coordination with the cooks and tenant recommendations.
• Work with maintenance to receive repair requests and schedule service.

With Respect to Project Management:

• Assures building is in compliance with federal state and local standards and regulations. Is available for license surveys.
• Routinely inspects building, grounds, and equipment for update and condition.
• Makes weekly ‘rounds' of outside grounds and inside building to assess areas in need of improvement based on physical appearance in the public's eye. Corrects immediately.
• Collects monthly rents, garage fees and all additional revenues.
• Works with county regarding contracts for MCO programs
• Meets monthly with nursing regarding billing.
• Responsible for assisting in preparation of annual budget and capital replacement plan, as well as fiscal management of the project.
• Advises supervisor of potential improvements, budget issues, methods of improving operations and all issues pertinent to building/tenant/staff/community relations.
• Monitors on a monthly basis, the financial condition of the project, oversees all building expenditures and reports/consults with supervisor on budget variances.
• Meets monthly with supervisor to discuss current financial status, building issues, staff/tenant issues, etc.
• Ensures all invoices are turned in in a timely manner.
• Handles tenant and employee grievances and documents on appropriate forms for referral to supervisor.
• Enhances project's public relations through speaking engagements, senior center contacts, etc., and provide local media with human interest stories, press releases, and advertisements to maintain a positive project identity and visibility in the community.
• Maintains open lines of communication with tenants and staff to monitor levels of satisfaction/dissatisfaction and responds appropriately if changes are needed in policy, procedure, etc.
• Sends all requested information to supervisor/corporate office on a timely basis, i.e., weekly marketing reports, performance reports, etc.
• Maintains an up-to-date knowledge of current trends and new developments in the Assisted Living and senior housing field.
• Other duties as assigned.

WORKING CONDITIONS:

• Primary responsibilities will be conducted in clean, well-lit, climate controlled areas such as client rooms, hallways, work rooms, client dining area and meeting rooms.

• The noise is usually moderate.

• Exposure to cleaning supplies and building equipment.

• Some travel to meetings and seminars may be required.

• Exposure to body fluids, infection, odors, and behavior of tenants.

PHYSICAL DEMANDS:

• Must be able to move intermittently throughout the work day and throughout the building.
• Must have emotional stability needed to cope with the mental and emotional stress of the position.

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