Job Description

What’s the job?

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Team Member, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

Your day-to-day

-Be the warm welcome that kicks off a memorable experience.

-Be a trusted contact for all guests. Help them with guest experience anything from bill issues to local knowledge, and loop in management when necessary.

-Acknowledge Rewards Club members and returning guests, in person or on the phone

-Take and manage guest bookings.

-Take pride in your appearance and place as a brand ambassador.

-Start every stay right by swiftly checking guests in, take IDs, hand out room keys, and control and release safety deposit boxes.

-Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns

What we need from you
-Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to

-Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories

-Fluency in the English - extra language skills would be great, but not essential

-Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic math and computers

-Flexibility - night, weekend and holiday shifts are all part of the job

-You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential

Experience - ideally, you’ll have spent at least one year in a front desk or guest service position

-Strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling

Communication method(s) used:

• Email
• Phone
• In person

Hours per week:

• 40 hours per week

This Job Is:

• Open to applicants who do not have a college diploma

Work Remotely

• No

Job Types: Full-time, Part-time

Hourly: From $15.00 per hour

Benefits:

• Flexible schedule
• Hotel discounts everywhere in the world

Schedule:

• 8 hour shift
• Day, Evening, and Night shifts available
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Experience: 1 year (Preferred)
• Front Desk: 1 year (Preferred)

Work Location: One location

Close Preview

Job Types: Full-time, Part-time

Pay: From $15.00 per hour

Benefits:

• Flexible schedule

Schedule:

• 8 hour shift
• Holidays
• Weekend availability

Experience:

• Customer service: 1 year (Required)

Work Location: In person

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