Job Description

WHO IS OUR IDEAL CANDIDATE?

• Someone to help our guests! Show off your city and be the tour guide for the guests – send them to your local favorites.
• Make an impact on your guests by making each experience unique and tailored to them.
• Sincere smiles go miles – we want someone who loves hospitality. When was the last time you did something nice for someone?
• Empowered individuals are our favorite – be your bold self.
• Schedule should be flexible and available for weekends and Holidays.

WHAT DOES A DAY/NIGHT AS A FRONT DESK REPRESENTATIVE LOOK LIKE?

• Welcomes guests and assists them with their stay, including checking in/out, wake up/courtesy calls, and handling guest concerns and requests
• Takes reservation requests and making adjustments to reservations as needed
• Works with Hotel Management and other team members to provide an excellent guest experience
• Uses our front desk computer system to complete customer transactions and run reports
• Communicates with the housekeeping team to be aware of room availability or guests

QUALIFICATIONS

• HS Diploma or equivalent work experience
• 1-2 years in a previous customer service position
• Basic office skills (i.e. math, cash handling, computer skills, etc.)

Skills
Preferred

• Microsoft Word
• Hotel/Hospitality
• Customer Service

Behaviors
Preferred

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Team Player: Works well as a member of a group

Motivations
Preferred

• Self-Starter: Inspired to perform without outside help
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Location: Rockville,Maryland,20850,United States, Rockville, MD 20850

Job Type: Part-time

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