Job Description
WHO IS OUR IDEAL CANDIDATE?
- Someone to help our guests! Show off your city and be the tour guide for the guests – send them to your local favorites.
- Make an impact on your guests by making each experience unique and tailored to them.
- Sincere smiles go miles – we want someone who loves hospitality. When was the last time you did something nice for someone?
- Empowered individuals are our favorite – be your bold self.
- Schedule should be flexible and available for weekends and Holidays.
WHAT DOES A DAY/NIGHT AS A FRONT DESK REPRESENTATIVE LOOK LIKE?
- Welcomes guests and assists them with their stay, including checking in/out, wake up/courtesy calls, and handling guest concerns and requests
- Takes reservation requests and making adjustments to reservations as needed
- Works with Hotel Management and other team members to provide an excellent guest experience
- Uses our front desk computer system to complete customer transactions and run reports
- Communicates with the housekeeping team to be aware of room availability or guests
QUALIFICATIONS
- HS Diploma or equivalent work experience
- 1-2 years in a previous customer service position
- Basic office skills (i.e. math, cash handling, computer skills, etc.)
Skills
Preferred
- Microsoft Word
- Hotel/Hospitality
- Customer Service
Behaviors
Preferred
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Dedicated: Devoted to a task or purpose with loyalty or integrity
- Team Player: Works well as a member of a group
Motivations
Preferred
- Self-Starter: Inspired to perform without outside help
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Location: Rockville,Maryland,20850,United States, Rockville, MD 20850
Job Type: Part-time