At Office Depot and Office Max, every leader is responsible for growing total sales and services within the location. The Client Engagement Manager is responsible for customer satisfaction, community outreach, and in-store events for small and medium businesses. Will partner with the management team in driving a memorable client/customer experience through leadership, communication, community outreach, and passion for the brand. S/he will provide guidance and direction to store associates, including Print Services associates, and will facilitate ongoing training on the business model and the importance of offering our client/customer a holistic service offering. The person in this position will coach and train associates to properly assess client/customer needs to ensure satisfaction in every interaction. This person will work closely with the management team to build a client/customer centric culture in the store and motivate and inspire associates to build strong relationships to increase customer retention. The Client Engagement Manager will proactively engage with clients/customers to exceed their needs, ensure a positive experience and work to generate revenue by driving a sales culture. Builds ongoing client/customer relationships and become a trusted advisor by utilizing advanced selling skills and knowledge. Is a Change Champion supporting and implementing change.
The Client Engagement Manager, will also be a ‘Key Carrier’, and will be considered the Leader on Duty. Is responsible for Customer Satisfaction (CSAT) and related results, such as Net Promoter Score (NPS). The essential functions of this position may require you to consent to periodic comprehensive background checks conducted by a third-party.
Job Type: Full-time
Pay: $19.00 per hour
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Work Location: In person