Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

As new pharmacy clients are welcomed to OptumRx, the new client implementation team offers a best-in-class onboarding experience that is powered by solid governance and project management. Our Health Plan Implementation team is a separate and distinct division that handles our most sophisticated new Health Plan clients. The Director of Health Plan Implementations will report to the Vice President, Health Plan New Client Implementation and will be primarily responsible for implementation strategy, enterprise project initiatives, and implementation sales activities. As a key member of the health plan implementation leadership team, you will have key responsibilities to work closely with other Directors to drive new processes, create custom solutions to drive efficiency and serve as the lead in the new client sales process.

For the new Health Plan prospects or existing Health Plan renewal opportunities, you will own the overall strategy for establishing client expectations (in accordance with client contracts, agreed upon enhancements), and communicating these expectations with functional leaders and Health Plan implementation teams.

You will have significant responsibility and active engagement with all operations and account management leaders across the OptumRx organization to deliver on RFP and pre-sale activities. In this role, you will serve as the primary Health Plan Implementation lead, participating in the sales process for new or existing clients, including but not limited to RFP responses, finalist prep sessions, sales presentations, consultation relations, and capability demonstrations.

You’ll enjoy the flexibility to work remotely* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Serves as a key leader on the Health Plan Implementation team, supporting the sales and initial implementation processes
• Partners with Client Executives and key business stakeholders throughout the RFP process to develop and execute strategic client plan that addresses client’s business needs (current and emerging), supports growth, provides value, and increases client engagement and loyalty
• Supports client growth by participating in sales meetings and serving as a resource for Account Management for growth initiatives with existing clients
• Establishes, cultivates and manages the customer relationship at multiple levels, (executive suite to solution owners) serving as a trusted business advisor / partner to the client and to key internal stakeholders within OptumRx
• Partners with functional teams to deliver market competitive RFP responses and finalist presentations to meet client requirements and expectations
• Ensures Client Satisfaction and client willingness to serve as a reference
• Supports contract negotiations and performance guarantee negotiations

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Bachelor’s Degree (or equivalent Pharmacy Benefit Management experience)
• 3+ years of executive experience working with senior and C-Suite executives
• 3+ years of implementation or large healthcare project management experience
• 3+ years of experience working with health plans
• 1+ years of staff management (indirectly or directly or as a mentor)
• Experience working with complex health care solutions (e.g., outsourced health care solutions)
• Solid experience in influencing internally and externally with soft power, driving cross - functional collaboration, and negotiating win - win solutions
• Proven excellent presentation skill sets with executive level audiences
• Demonstrates effective skills for navigating and driving results across operations, network, and clinical domains in a highly complex, matrix environment
• Demonstrates excellent written, oral, and active listening communication skills. Demonstrated ability to message, position, and present information for maximum customer impact and influence
• Proven ability to ascertain client needs through active listening skills, and consultatively work with clients to achieve business objectives
• Ability to travel up to 50%
• Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

Preferred Qualifications:

• Master’s Degree
• Project Management Professional Certification
• 3+ years of plan management experience with Medicaid and Medicare and Health Care Exchange
• Pharmacy Benefit Consulting experience in the Health Plan market segment

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment

Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.

California, Colorado, Connecticut, Nevada, New York, Rhode Island, or Washington Residents Only: The salary range for California, Colorado, Connecticut, Nevada, New York, Rhode Island or Washington residents is $101,200 to $184,000. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.