Planet DDS is the leading provider of cloud-enabled dental software solutions serving over 10,000 practices in North America with over 60,000 users. The company delivers a complete platform of solutions for dental practices including Denticon Practice Management, Apteryx XVWeb Digital Imaging, Cloud 9 Practice Management (for Orthodontist practices) and Legwork Patient Relationship Management. Planet DDS is committed to creating value for its dental practice clients by solving the most urgent challenges facing today’s dental practices in North America.

This role is hybrid working 1-2x per week out of one of our offices: Akron, OH, Atlanta, GA, Phoenix, AZ, Newport Beach, CA or Seattle, WA.

Overview

Planet DDS provides SaaS and mobile products for dental offices and dental groups. The Senior DevOps Engineer will work to build systems to run our SaaS applications. They will increase the scalability, security, reliability, and operability of our product lines.

To be successful, the engineer will need to be self-motivated, a critical thinker, be able to take high-level direction, communicate clearly, gain consensus, and drive to completion in a very fast paced environment. An engineer doesn’t shy away from learning something new or experimenting with technologies to find the right solution. A friendly, hard-working, positive person with a true passion for solving problems with technology will fit in well with our dynamic team.

Responsibilities & Duties

• Building and implementing new tools and infrastructure across any one of the 3 cloud providers
• Understanding the needs of stakeholders and conveying them to engineering teams
• Working on ways to automate and improve development and release processes
• Plan, Automate and Improve development and release processes
• Automate with tools to include AWS or GCP Automation, PowerShell, CLI, Bicep, Terraform, Bash (Linux), and others
• Working with software engineers and teams to produce reliable and robust processes
• Identifying technical problems and supporting software updates and fixes
• Proactively expose problems & risks and develop solutions
• Training & mentoring for peers and less experienced engineers
• Advocate for DevOps culture, automation, and architectural & security standards
• Optimize cost, performance, scalability, and reliability
• Security configuration & security hardening
• Provide on call support
• Other duties as assigned

Qualifications

• 7+ years in hands on technical roles (such as Cloud Engineer, DevOps engineer, Site Reliability Engineer, Infrastructure Engineer)
• 5+ years of cloud experience with at least 3 years with AWS or GCP
• 5+ years deploying and operating web apps.
• Strong IaC and CaC background
• Excellent Proficiency with Git and GitHub workflows
• Strong Kubernetes & Containerization background supporting the adoption, build out, and maintenance in a production environment
• Excellent troubleshooting skills
• Strong collaboration and communication skills
• Bachelor’s Degree in a relevant major or equivalent years of experience
• Any of the following would be a plus:
  • Background with multiple cloud providers
  • Cloud Networking experience
  • Experience with Linux, Helm, Python, ActiveMQ, Mongo, PostgreSQL
  • Instrumenting Observability toolsets to support APM, Infrastructure and Logs visibility
  • Software development experience
  • Experience working in B2B SaaS companies

About You

• You respect and share our values
• You love working with teams of smart and driven people to solve challenging problems
• You care about building scalable, secure, reliable, and maintainable systems
• You exhibit dogged determination to get to the root of problems
• You care about best-practices and evangelizing them with the team
• You like to research and propose new approaches to improving systems
• You can clearly convey your thoughts, for both technical & non-technical audiences

Behavior and Scope

• You raise issues early when you see obstacles to achieving a goal and work to find solutions.
• You volunteer to get involved in the solution even if it is beyond your own team or role.
• You evangelize good practices both on and off your team.
• You actively help solve cross-team issues by assisting other teams.
• You speak up on broader issues in the domain beyond your own work, such as processes, company issues or large projects.
• You guide the team in designing major components of systems and products.
• You lead the design and development of large and critical areas of AWS or GCP infrastructure.
• You’re able to reason about the purpose of each component in a system and how they interact with each other to support the product.
• You propose and advocate for significant new features and actively affect change.
• You rarely require guidance to complete complex work to achieve success.
• You often lead and guide other team members.
• You actively mentor others and seek accountability.

Planet DDS Core Values

Collaborative

Working independently and across teams, we create scalable solutions to enable company growth.

Empathetic

We are educated on the experience of our customers and feel vested in their success.

Accountable

We feel ownership for the quality of our work and take pride in the positive outcomes.

Trustworthy

We operate with integrity and honesty, making promises we know that we can keep.

Ambitious

We are driven by our ability to make a long-term, positive impact on the lives of dental market leaders.

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