Job Description

Customer Service Representative

Role Summary:

Provides a positive experience for our direct to consumer, independent retail customers and our sales teams by demonstrating above and beyond service standards. The voice of the organization is positive, team oriented, has excellent communication skills and has a drive to succeed. Building and maintaining lasting relationships with internal and external customers is the mission and foundation of success for our organization.

Role Type and Location:

• This Is Not a Remote Position. Relocation Expenses Will Not Be Reimbursed
• In Office Position – Corporate Headquarters in Bowling Green KY
• Part Time Hourly, Non-Exempt (16-25 hours per week, Monday – Thursday 8:00 – 12:00. Some Friday’s and flexibility during the week may be required)

Responsibilities:

• Processes orders via phone, fax, email, live-chat, and web, according to customers’ desired delivery dates and volumes and/or new product launches for independent retailer and .com accounts.
• Respond to and investigate all inquiries regarding orders, shipments, complaints, etc., requiring analysis of each situation to determine the best approach and use of resources to maintain and achieve the highest standards in customer confidence, satisfaction, and brand loyalty.
• Requires high level of understanding of company resources, product knowledge, enthusiasm, and energized approach to the day-to-day functions of the customer service team.
• Manage personal and high-volume shared company email boxes.
• Initiate call tags and issue credits for product returns.
• Responsible for maintaining our sample warehouse inventory including, but not limited to stocking, archiving, and ensuring the space is clean and organized.
• Responsible for distributing inbound mail and/or packages to appropriate recipients.
• Effectively copes with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on but is excellent with follow through to ensure all tasks are completed in an accurate and timely manner.
• Complete end-of-day reports and processes.
• Other duties and projects as assigned.

Experience, Knowledge & Skills Requirements:

• 1-2 years in an office environment with customer service, administrative, or sales related field experience.
• Proven initiative and drive for results.
• Keyboarding and data entry experience.
• Familiarity with multiple operating programs/systems is a plus.
• Must be fluent in English and exhibit excellent written, verbal, and interpersonal communication skills.
• Excellent organizational and time-management skills.
• Attention to detail and accuracy.
• Ability to multi-task effectively and efficiently.
• Must possess a collaborative, cooperative, positive, and team-oriented attitude.
• Must exhibit strong problem resolution skills.
• Some Fridays and/or extended hours may be required.

Academic Qualifications:

• Associate degree preferred

Physical Requirements:

• Must be able to sit and work on computer for long periods of time in an open, cubicle environment.
• Must be able to bend, stoop, reach and lift up to 50 lbs. without assistance.

About Us:

Lifeguard Press is an internationally known provider of licensed, high profile designer gifts, stationery, and accessories, reaching a global customer base through multiple channels including major brand collaborations; direct retail consumer sales (.com), independent/specialty gift stores and major department stores. Encouraging servant leadership in our day-to-day interactions reflects the core values necessary to support our employees, factories, vendors, collaborators, licensors, and customers across the globe and is essential in our mission to serve each other and our communities well.

EEOC Statement:

Lifeguard Press is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.

Job Type: Part-time

Pay: $12.00 - $15.00 per hour

Benefits:

• On-the-job training

Experience level:

• 1 year

Shift:

• Day shift

Work setting:

• In-person
• Office

Experience:

• In Office Administrative: 1 year (Preferred)

Work Location: In person

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