Job Description
One of Southern California's most innovative and successful waste and recycling collection companies, serving more than 3 million people and over 25,000 businesses throughout Orange, Los Angeles, San Bernardino, Imperial and Riverside counties is looking to hire a Call Center Customer Service Representative who is eager to work in a fast-paced environment.
Recycling over 500,000 tons of materials each year, creating cleaner communities, reducing air and water pollution, conserving landfill space and extending our natural resources. They are striving to make your neighborhood a better place to live, work and play and want you to join their team!
Pay: $21.00 per hour
Schedule: M-F 8:00 am-5:00 pm
Status: Temp to hire
Location: Stanton, CA (no remote)
What you’ll be doing:
Answer a high-volume of incoming calls forms residential and/or business customers regarding their waste and recycling service
Provide exceptional customer service in a professional, positive and efficient manner
Handle complaints/concerns
Perform additional tasks as assigned by the supervisor
Your strengths and experience may include:
Must have at least 2 years of call center experience, preferably in an inbound customer service department
Must have excellent communication skills, both verbal and written
Experience with industry knowledge to understand concept, practices and procedures
High volume call center experience
Able to work with KPI's
Must have a professional demeanor
Intermediate to advanced level with Microsoft Software
Bilingual Spanish is a plus