About Us:

For over 100 years, we have helped girls develop the skills and confidence they need to blossom into their best selves. From our earliest badges in electricity, aeronautics, and natural sciences to today’s all girl robotics teams and cookie entrepreneurs, girls have challenged themselves through our skill-building opportunities, worked with inspiring role models and developed lifelong friendships.

If you are committed to making a difference, seek work with lasting impact and want to help build girls of courage, confidence and character who make Alaska and the world a better place, Girl Scouts of Alaska is hiring a Database and Customer Service Specialist based out of our Anchorage, Alaska Office. Girl Scouts of Alaska offers a robust benefits package with PTO, Medical, Dental, Vision, LTD and Life Insurance, and a 403(b) with employer match. Pay for our Database and Customer Service Specialist starts at $23.50 per hour. This position will be required to work in-person at our Anchorage Council offices. Remote work is not available at this time.

The Database Specialist oversees and administers key database systems in the council. They are responsible for data entry, data quality, reconciliation and system support. The specialist will serve as the database trainer for volunteers, parents and council staff.

You Are:

• Committed to the policies and mission of the Girl Scout organization and willing to become a Girl Scout member.
• Customer service oriented and able to work effectively with diverse populations.
• A team player and able to work in a fast paced environment.
• Able to contribute to the overall success of the organization.
• Able to communicate effectively over technology (Zoom, telephone, email, etc.) and in person.
  
• Able to handle confidential information professionally and with discretion.
• Able to work a flexible schedule including evenings and weekends.

You Need:

• High School Diploma or equivalent.
• Strong data entry skills, prior database experience preferred.
  
• Strong communication skills in written, verbal, and virtual delivery; experience developing and implementing action plans to meet/exceed deliverables; and experience working collaboratively to reach collective goals.
• Exceptional attention to detail.
• Demonstrated ability to plan, organize, and prioritize workload, while managing multiple deadlines.
• Strong keyboarding skills with knowledge of MS Office Suite, spreadsheets, and database management.
  
• Experience with a customer relationship management (CRM) system (Salesforce preferred).
• Demonstrated ability to handle high-volume tasks with accuracy.
• To satisfactorily pass a annual background check.
• To have reliable transportation to and from work. Our offices are not easily accessible by the public transportation system.

You Will:

• Quickly and effectively solve customer problems.
• Triage customer communications and forward when appropriate.
• Tackle problems by using a logical, systematic, sequential approach.
• Contribute to the overall success of the organization.
• Sit at a desk and work on a computer and talk on the phone for long periods of time.
• Use a variety of computer software to include Microsoft Office applications (Outlook, Power Point, Word, and Excel), Salesforce and Looker platforms.
• Manually operate office equipment.
• Lift and carry at least 35 lbs.

Girl Scouts of Alaska is an equal opportunity employer.