Description

Your Job
Are you customer-focused, a quick learner and someone who pays close attention to detail? Do you excel at managing multiple projects in a fast-paced environment? If this sounds like you, we may have a great role for you at Georgia-Pacific! Our Packaging business is seeking a Customer Service Representative to join our team in Batavia, NY.

Our Team

This is a fast-paced position with frequent changes in priority of tasks based on daily production, customer and business need. The Customer Service Representative creates value by acting as a primary liaison between our sales team, our customers and our internal departments to ensure our customers’ needs are met.

Georgia-Pacific is one of the nation’s leading corrugated manufacturers. To learn more about our corrugated division, please visit www.gppackaging.com

What You Will Do

• Interacting with customers by phone, email and/or in person to receive orders, cancellations, and changes for product or to clarify needs/requirements.

• Communicating changes, delays, requests, etc. to sales representatives and customers as appropriate.
• Completing various forms and input information into order entry systems.
• Interfacing with other internal departments to facilitate order flow process and presenting information in one-on-one and small group settings
• Coordinating shipment of product, expediting shipments, arranging pick-up of defective product, etc. with shipping department.
• Managing sales backlog by reviewing sales and release orders, updating and closing/completing in the system as needed.
• Coordinating complaints concerning billing, product or service rendered, referring complaints by interfacing with Quality Assurance and working with appropriate departments to identify root cause and corrective action.
• Traveling occasionally to visit customer facilities to meet with various personnel
• Thriving in an environment of continuous change

Who You Are (Basic Qualifications)

• High School Diploma or GED
• One (1) year of experience in Customer Service
• Experience with 10-key and data entry
• Willing and able to work overtime as needed

What Will Put You Ahead

• Associates degree or higher
• Experience in a fast paced, high volume manufacturing environment
• Experience in the corrugated packaging industry
• Experience with data management systems/process flow
• Experience working with Microsoft Excel

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate’s knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy
All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.

Who We Are
As a Koch company and a leading manufacturer of bath tissue, paper towels, paper-based packaging, cellulose, specialty fibers, building products and much more, Georgia-Pacific works to meet evolving needs of customers worldwide with quality products. In addition to the products we make, we operate one of the largest recycling businesses. Our more than 30,000 employees in over 150 locations are empowered to innovate every day –to make everyday products even better

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our Benefits
Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Equal Opportunities
Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please visit the following website for additional information: http://www.kochcareers.com/doc/Everify.pdf

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