Job Description

At Snack POS, we are a leading technology company that specializes in providing innovative point-of-sale (POS) solutions for the restaurant industry. Our cutting-edge software and hardware solutions are designed to streamline operations, increase revenue, and enhance the customer experience for our clients. With a passion for excellence and a customer-centric approach, we have built a reputation for delivering exceptional products and services to our clients.

What Sets Us Apart:

Innovation: We are committed to staying at the forefront of technology, constantly innovating and improving our POS solutions to meet the evolving needs of the restaurant industry. Our team of skilled engineers and developers are always working on creating new features and functionalities to help our clients stay ahead of the competition.

Customer-Centric Approach: We prioritize our customers and their success above everything else. We listen to their needs, understand their pain points, and work closely with them to provide tailored solutions that meet their unique requirements. Our dedication to delivering outstanding customer service has resulted in long-term partnerships and a loyal customer base.

Collaborative Environment: At Snack POS, we foster a collaborative and inclusive work culture where every team member's contribution is valued. We believe that diverse perspectives lead to innovation and creativity, and we encourage open communication, teamwork, and knowledge-sharing among our employees.

Professional Growth: We are committed to the professional growth and development of our employees. We provide opportunities for skill-building, training, and career advancement, and recognize and reward outstanding performance. We believe in promoting from within and providing a supportive environment for our employees to achieve their full potential.

Impactful Work: Our POS solutions have a tangible impact on the restaurant industry, helping businesses increase efficiency, optimize operations, and drive revenue growth. As a team member at Snack POS, you will have the opportunity to contribute to meaningful projects that make a difference in the industry and the lives of our clients.

If you are a motivated, innovative, and customer-centric professional looking to make a difference in the restaurant industry, Snack POS is the place for you. Join us and be part of a dynamic team that is shaping the future of POS solutions.

Job Overview:

We are seeking a full-time Customer Communications Specialist to join our team. The ideal candidate will be responsible for maintaining effective communication with potential partners and customers through phone and email channels. The main responsibilities of this role will include providing product demos, answering questions, and updating our CRM system. The Customer Communications Specialist will play a key role in representing our company to external stakeholders and ensuring excellent customer service.

Responsibilities:

• Conduct product demos for potential partners and customers, showcasing the features and benefits of our products/services.
• Communicate with potential partners and customers via phone and email, answering their inquiries promptly and professionally.
• Provide exceptional customer service, addressing customer concerns and resolving any issues in a timely and efficient manner.
• Update and maintain our CRM system with accurate and up-to-date information, including customer interactions, leads, and opportunities.
• Collaborate with internal teams, such as sales and marketing, to provide feedback on customer requirements and market trends.
• Build and maintain relationships with potential partners and customers, nurturing leads and prospects through the sales process.
• Stay up-to-date with product knowledge, industry trends, and competitive landscape to effectively communicate with customers and prospects.
• Prepare and present reports on customer interactions, sales activities, and CRM updates to management as needed.
• Follow company policies and procedures, including data privacy and security protocols, and adhere to relevant regulations and compliance requirements.

Qualifications:

• High school diploma or equivalent, with a preference for candidates with a bachelor's degree in business or related field.
• Proven experience in customer communications, including phone and email interactions, preferably in a sales or customer service role.
• Excellent verbal and written communication skills, with the ability to articulate complex concepts in a clear and concise manner.
• Strong interpersonal skills, with the ability to build rapport and establish relationships with potential partners and customers.
• Demonstrated ability to provide product demos and answer customer questions in a professional and knowledgeable manner.
• Experience using CRM systems or similar software for managing customer interactions and updating sales-related information.
• Ability to work independently and manage time effectively, with excellent organizational skills and attention to detail.
• Results-oriented mindset, with a proactive approach to problem-solving and a customer-centric attitude.
• Familiarity with the industry or market in which the company operates is a plus.
• Ability to adapt to changing business needs and work in a fast-paced environment.

We offer competitive compensation, benefits, and opportunities for professional growth. If you are a skilled communicator who is customer-focused and enjoys providing exceptional service, we would love to hear from you. Apply now to join our team as a Customer Communications Specialist.

Job Type: Full-time

Pay: $20.00 - $30.00 per hour

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Brooklyn, NY 11218: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have a LinkedIn profile? If yes, please share the profile.

Experience:

• Writing skills: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person

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