At Lantower, we are committed to setting you up for success and understand that investing in our associates is an important part of that. That is why we offer a company-paid certification program on top of all our other incredible benefits listed below.

• 
  Career Advancement Opportunities
• Apartment Discount
• Vacation, Sick, and Holiday Pay
• Medical, Dental, and Vision Insurance
• Training and Development
• Paid Maternity and Paternity leave
• Life and Disability Insurance
• 401k plan with company match
• Associate Referral Bonus Program

• Walks the community on a daily basis to identify lease violations, enforce policies and procedures, and address any deficiencies with the maintenance team until resolved. Ensures that all show units and future move-ins meet Lantower expectations.
• Responds to guest and resident inquiries in a professional and timely manner.
• Identifies ways to improve the resident experience and recommends and implements improved solutions. Plans and manages all community events.
• Assists in coordinating self-guided tours for prospective residents.
• Manages all resident concerns with the Community Manager and Resident Experience Specialist, as necessary.
• Oversees resident satisfaction by ensuring there is immediate follow-up with residents following move-in and completion of each service request, and defining touch points throughout the resident lifecycle.
• Facilitates weekly team huddles, as needed, to discuss community, resident, and operations issues and concerns. Provides updates during the team huddle regarding policies, business practices, company and/or team initiatives, training, etc.
• Audits renter’s insurance policies on a continuous basis to ensure compliance.
• Conducts pre- and post-move-out inspections of all apartment units and submits the appropriate documentation to the Centralized Financial Team, within the Lantower policy.
• Works with the Community Manager to create purchase orders and process invoices in a timely manner. Assists with financial reporting as necessary.
• Customizing collateral and digital communication through company's cloud-based editing software.

• A minimum of two (2) years of experience in a supervisory/managerial position.

• A minimum of two (2) years of experience in residential properties, rental operations, hotel, or related business operations is preferred.

• Must be a self-starter and able to take initiative to make forward progress without being directed or asked.

• A good command of effective interpersonal, oral, and written communication skills.

• Proficient with web communications including publishing, usability, and adhering to social media guidelines.