Description

THE OPPORTUNITY

Swedish Health Services is seeking an exceptional leader to assume the position of Chief Nursing Officer (CNO) for their flagship hospital, Swedish First Hill Campus located in Seattle, Washington. Nursing at First Hill has a superb reputation internally and externally. Nurses within the organization are highly accomplished practitioners with extensive knowledge about advanced diagnostic and therapeutic modalities and are deeply committed to delivering care in a manner sensitive to the patient's and family's needs.

As part of Providence, Swedish Health Services comprises an integrated healthcare delivery network inclusive of extensive ambulatory care and inpatient services across five hospitals, serving the Seattle/Puget Sound area.

First Hill serves as the largest hospital in the state of Washington and the flagship for Swedish Health Services with 697 licensed beds and more than 7,000 newborn deliveries each year.

As the lead executive for Nursing, the Chief Nursing Officer will be responsible for nursing quality and patient care in service to the community. The CNO reports directly to the Chief Nursing Officer for the Service Area and will partner closely with the Service Area Chief Medical Officer and Associate VP of Acute Care Operations. In addition, the CNO will work closely with the Swedish regional CNO for the provision of nursing quality, practice, standards, scope and patient care. Importantly, the CNO will be expected to implement Nursing Vision and strategic plan for nursing.

Swedish Health Services has integrated with Providence and the organization as a whole has been transitioning to a higher level of standardization, heightened use of benchmarks and metrics, and an overall higher level of accountability to corporate standards and protocols.

The Chief Nursing Officer will be an experienced, proven nursing leader. They will have served in a complex and matrixed integrated health delivery system and will have considerable experience leading nursing strategy and operations. They will be a proven change agent who understands systems engineering and the use of data analytics to drive operational, quality and financial results. This person will be experienced in leading and implementing innovative quality, safety and performance improvement initiatives to achieve superior clinical quality and favorable financial outcomes with high satisfaction levels for patients and nursing staff. The CNO will bring process improvement experience and knowledge of best practices and contemporary industry standards to the management of nursing care. Importantly, this person will have demonstrated success in working directly and collaboratively with physicians and hospital operations leaders, both inside and outside the organization. Their leadership style will be one that is proactive, results-oriented and shows a history of achieving positive outcomes in complicated, changing and multifaceted environments.

POSITION SUMMARY

The CNO is responsible for the development of nursing strategy, direction and culture of the organization and provides vision for all aspects of patient and quality of care issues. The incumbent will ensure the success of the patient care departments, recruitment and retention strategies for nursing personnel, continuing education for nursing personnel, regulatory compliance, standards of care, and policies and procedures. The CNO is responsible for the coordination of the delivery of high-quality services that meet or exceed customer expectations.

The CNO will be expected to implement System Nursing Vision and Strategy. In collaboration with other leaders across the Service Area, the CNO will be responsible to work towards achieving the Quadruple Aim. The incumbent will provide leadership in operations, financial planning, strategic planning and other business activities. This includes strategically ensuring a balance of optimal and efficient patient care; caregiver (employee), patient, and provider satisfaction; and cooperative partnerships with other organizational departments and professional groups. With a constant focus on patient-centeredness and staff and patient safety, the CNO creates and maintains programs, policies, procedures, and processes for care delivery at First Hill consistent with organizational standards and processes. The CNO directs the implementation of an effective, ongoing program to measure, analyze, and improve the quality of nursing care, treatment, and services. This leader collaborates with other campus CNOs to implement consistent and standardized approaches to achieve organizational goals and regulatory compliance.

KEY RESPONSIBILITIES

Leadership

• Continues to advance shared governance culture as a core principle within First Hill; evaluates the current shared governance structure for opportunities to increase effectiveness and efficiency.
• Develops and monitors operating and capital budgets within nursing services. Assures financial stewardship for the facility in both operational and capital perspectives. Uses an analytical process to assure balanced initiatives, particularly clinical excellence and financial performance. Evaluates operations and works with department directors and managers to ensure cost effective patient care delivery.
• Implements an effective and ongoing program to monitor, evaluate, and improve the quality and appropriateness of care delivered to patients throughout the hospital.
• Assesses performance and qualities of the current nursing team with an eye towards succession planning and the development of future nursing leaders. Develops, engages and retains leaders at all levels within nursing so that the organization is well prepared for the future.
• Creates, measures and monitors a culture of accountability within nursing and collaborates effectively with other clinical and operational leaders within the organization; decreases variability between nursing units in terms of clinical and patient experience outcomes.
• Maintains and promotes positive working relationships with physicians, departments and staff, Board of Directors, governing agencies and other external contacts. Develops collaborative working relationships with other Service Area and Hospital Leaders and communicates effectively with peers, subordinates and Executive Leadership.
• Emphasizes strong employee engagement as part of the organizational culture including the measurement of engagement scores to maintain a highly engaged nursing workforce.
• Foster a positive environment and ongoing communication with inpatient, outpatient, and home care nursing staff. Work collaboratively with other facility leaders and organizational leaders to realize patient care and system goals.
• Collaborate with Service Area CE/CFO/CMO/CNO, department managers and unit managers to assure inclusion in budget development and monthly MORs. Provide action plans and/or reports as requested by CE or CNO.

Strategy and Growth

• Participates in the development of patient care programs, policies and procedures that describe how nursing care needs of the patient or major patient populations receiving nursing care are assessed, evaluated and met.
• Establishes and leads a strategic vision for nursing identifying and disseminating best practices across the hospital.
• Implements System Nursing Vision and Strategy, which reflects its strategies for innovation, clinical integration, quality improvement and the patient experience.
• Develops effective relationships across nursing and organizational staff to maximize their engagement and support of common goals.

Quality and Patient Safety

• Oversees nursing quality at First Hill by establishing and implementing standards aligned with putting the patient first, to ensure safe and effective nursing care to the patient, in accordance with established nursing, medical, legal, and accrediting agencies standards.
• Works with community, regional, state and national nursing organizations in order to review trends and improve the quality of patient care services, and market nursing excellence at First Hill.
• Partners with the medical staff to implement initiatives around quality and patient Safety. Leads, supports and advances a culture of unparalleled patient safety and satisfaction, a culture of high reliability and zero preventable harm, service excellence, and a compassionate and caring environment.
• Achieves optimal patient care experience through focused customer service strategies. Works with other leaders across the organization to maximize metrics relative to patient satisfaction to improve processes and patient satisfaction outcomes.

QUALIFICATIONS

• Bachelor’s degree in nursing.
• Master of Science in Nursing (MSN) or related field.
• National Certification from ANA or Professional Organization in relevant field of clinical expertise strongly recommended.
• Current Washington State Registered Nurse License.
• Basic Life Support (BLS) for Health Care Providers required at time of hire from American Heart Association (AHA) or Military Training Network (MTN).
• 10 or more years of progressive success in nursing and/or health care administration.
• Experience as a health care health care executive with proven track record in clinical operations and clinical program development with a major institution or market leader.
• Regulatory compliance, financial, business development, marketing, analytical, team building, and collaborative working skills are essential.
• Knowledge and skills related to inpatient, outpatient, home care, and physician practice operations are desired.
• Demonstrated excellence in achieving benchmark performance related to customer service and creating/sustaining the work environment/culture necessary to achieve same.
• Proven change management skills including crafting of strategic direction, working with institutional infrastructure and processes, and effectively directing/managing tactical processes as applicable to all health care disciplines.
• Demonstrated record of effective working relationship with organized labor and experience negotiating collective bargaining agreements representing management.

About Providence

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Check out our benefits page for more information about our Benefits and Rewards.

Requsition ID: 180412

Company: Providence Jobs

Job Category: Nursing-Patient Facing

Job Function: Nursing

Job Schedule: Full time

Job Shift: Day

Career Track: Leadership

Department: 3901 SFH ADMINISTRATION

Address: WA Seattle 747 Broadway

Pay Range: $102.83 - $189.90

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Check out our benefits page for more information about our Benefits and Rewards.

Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.