Senior Case Coordinator, Southeast Wisconsin

Position Title: Senior Case Coordinator, Southeast Wisconsin

Location: Southeastern Wisconsin (30% remote)

Reports To: HCBS Manager, Southeastern Wisconsin

Status: Full-time (approx. 40 hours per week)

Pay: $40K - $50K per year

FLSA Status: Not applicable

The Down Syndrome Association of Wisconsin is a statewide non-profit organization dedicated to advancing the lives of individuals with Down syndrome and related disabilities and their families through awareness, education, information, programs, services, and the exchange of ideas and experiences.

DSAW provides programs and services throughout the lifespan (Parent’s First Call for new and expectant parents, children’s services, adult services, vocational services, and aging services), as well as educational opportunities and events.

We have an immediate opening for a Senior Case Coordinator (HCBS) in Southeast Wisconsin. The Senior Case Coordinator will provide staff oversight and coordination of our Case Coordinators and direct services within home based services in Southeast Wisconsin. The Senior Case Coordinator will provide regular onsite training for coordinators during intakes, annual family meetings, and during sessions with participants. In addition, the Senior Case Coordinator will work with the HCBS Managers and Director of HCBS to grow our internal resource library. This individual will also have a caseload appropriate to other work duties within the role. Previous experience in relational de-escalation methods is preferred, but not required. The Senior Case Coordinator will work closely with the HCBS Manager, Southeast Wisconsin, to create and roll-out standard operating procedures.

The Senior Case Coordinator will be solely responsible for managing the waitlist of families needing direct services in Southeast Wisconsin. This includes hiring and training new Case Coordinators as needed, and assigning new cases to the appropriate case coordinator based on experience, location, etc.

In addition to overseeing the Case Coordinators and existing home based services, the Senior Case Coordinator will work closely with the HCBS Manager, Southeast Wisconsin, to expand DSAW services to families throughout Southeast Wisconsin. The Senior Case Coordinator should be very comfortable representing DSAW in the community at events and other public opportunities. Our ideal candidate is both a big-picture strategist and someone who is able to assist Case Coordinators with day-to-day details and problems.

The Senior Case Coordinator should have a professional background in case management and overseeing case managers. The Senior Case Coordinator should feel confident in their ability to ensure that quality case coordination occurs throughout Southeast Wisconsin. This will include regular shadows and real-time feedback of coordinators during intakes, meetings, and on-site trainings.

We are looking for someone who has experience working with individuals with disabilities. This person should have excellent organization and prioritization skills in order to assist with case and staff management. The Senior Case Coordinator must be a skilled communicator, empathetic listener, and excellent problem-solver. A positive track record of previous management experience is required for this role. Overall, the candidate must be a fast learner who is passionate about helping individuals with diverse abilities achieve their individual goals.

In order to complete this job well, the Senior Case Coordinator must be very comfortable with technology, and have the ability to quickly learn new systems, such as a new Case Management System. The Coordinator should have a thorough understanding of MS Office/G Suite products. Experience with a participant management system and a time tracking/scheduling system is a plus.

As DSAW continues to grow rapidly, we are seeking a candidate for this role who is excited about having a say in the future of the organization. We work within a collaborative leadership model, meaning that everyone is expected to come to the table with ideas to improve our company. The ideal candidate should be excited to roll up their sleeves and take initiative in creating new processes and procedures throughout the organization.

While the hours for this role overall are flexible, the majority of direct services take place between 9:00am and 6:00pm. Thus, we generally expect the Senior Case Coordinator to be available during these hours M-F.

Essential Functions and Responsibilities

• Staff Support

• Provide feedback and suggest strategies and modifications for Case Coordinators and Direct Support Professionals
• Set monthly meetings with all Southeastern Wisconsin Case Coordinators to provide department specific news/updates as well as company wide information
• Oversee quality of services by Direct Support Professionals with onsite, periodic check-ins
• Continue growth in our internal resource support library, along with distributing resources as needed
• Manage staff scheduling for Direct Support Professionals on personal caseload, along with Case Coordinators they are overseeing
• Review and analyze time sheets
• Hire and onboard new Case Coordinators

• Regional Growth

• Work with the HCBS Manager as well as other regional Coordinators on big-picture strategy for regional growth
• Help grow services through activities such as outreach to families and funding sources, attending relevant DSAW and community events, etc
• Work with the HCBS Manager, Southeast Wisconsin and the Director of HCBS to meet quarterly and annual goals for the region

• Other duties as assigned

Qualifications

Education/Experience

• Bachelor’s degree in a related field
• 4+ years working with families and participants with diverse abilities
• Supervisory experience required
• Applicant must have a valid driver’s license and insured vehicle
• Applicants must pass a caregiver background check that meets State of Wisconsin requirements

Interpersonal

• Must be a sensitive and mature individual who is able to relate well to adults
• Demonstrates warmth, insight, interest, and respect for persons with disabilities
• Willingness to accept flexibility with their schedule
• Able and knowledgeable to cope with emergency situations or behavioral situations in a calm and effective manner
• Able and willing to be a team player and to work cooperatively with their supervisor
• Able to communicate effectively with participants and partners
• Ability to multi task and adhere to timelines set forth for quality management

Compensation

Given that the Down Syndrome Association of Wisconsin is a non-profit organization that is not engaged in the production of goods or services, the Fair Labor Standards Act (FLSA) and Wisconsin overtime law does not apply to DSAW employees. Nonetheless, this is a salaried position budgeted at $$40K - $50K per year.

Benefits for Full-Time Employees

• Medical, dental, and vision insurance with access to supplemental life, critical illness insurance, and accident insurance
  
• Employer-paid disability and life insurance
• 10 days of PTO, accrued in bi-weekly increments, as well as 5 set holidays and 5 floating holidays
• Monthly phone stipend of $20/month for using personal cell phone
• Laptop to complete your work

Additional benefits include the following:

• Flexible schedule
• Remote work for non-client facing duties
• Parental leave after one year of service
  
• Ongoing training opportunities sponsored by DSAW
• Employee referral program (employee will receive $50 if their referral is hired)
• Relaxed dress code at the discretion of your supervisor
• Annual offsite staff team-building activities
• Continuing education incentives
• One paid day per year to volunteer
• An amazing mission and culture!

EQUAL OPPORTUNITY EMPLOYER

The Down Syndrome Association of Wisconsin is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor..