CorTech is seeking to hire a Customer Care - Call Center Expert for our client in Tempe, AZ!

Pay rate: 30.00

Tempe, Arizona. It can also be located in Allentown, Pennsylvania
Please note this contractor will be managing others.

Your role:
We are currently looking to hire a diligent and progressive leader to join our team. You will make an impact to the organization and drive service excellence in the fast moving and growing semiconductor industry. This role will oversee and be responsible for all aspects of the Customer Service function. You will drive service excellence for Customer satisfaction, as well as work in alignment across the organization with various functional teams including commercial, supply chain, logistics and finance.

Key Responsibilities:

• Develop objectives for the Customer Service team to meet or exceed defined service level targets.
• Manage staffing availability, performance development and development of team members. This includes defining and managing training plans for new hires.
• Be the Voice of Customers and drive opportunities to improve quality of services.
• Ensure SOP adherence and ownership of Customer Service audit including closure of findings.
• Responsible for cost and team performance.
• Leverage customer service functional tools and use data to support decision making.

The preferred location for this role is Tempe, Arizona. It can also be located in Allentown, Pennsylvania.

Minimum Qualifications:

• Bachelor degree in Business Administration, Logistics, Supply Chain or other related subject.
• 5 + years team management experience
• Experience working with the Customer Service function
• Up to 15% domestic travel

Preferred Qualifications:

• Familiar with Customer Service operation or SAP ERP Order to Cash function
• Experience working in a global organization
• Experience working in Semiconductor industry
• Leadership, change management and conflict management experience