The University of Wisconsin System, a premier system of public higher education, educates approximately 161,000 students each year and employs 40,000 faculty and staff statewide. With 13 universities across 26 campuses and a statewide extension network with offices in every county, the UW System is a tremendous academic, cultural, and economic resource for Wisconsin, the nation, and the world. The UW System and its employees are purpose-driven, people-focused, and committed to stewardship.

The Service Operations team within UW-Shared Services exists to standardize processes, consolidate operations, and streamline administrative practices in order to provide high quality services while improving administrative efficiency and effectiveness. In addition to providing high quality services, Service Operations brings value to UW institutions by reducing administrative burden and cost, thereby allowing them to invest time and resources into activities which are more central to their mission.

POSITION SUMMARY

The Business Process Specialist provides support for the Human Resources System (HRS), Shared Financial System (SFS) or other related systems and business processes at the University of Wisconsin System Service Operations. We are currently recruiting to fill multiple positions which will support one of the following areas:

• Business Services-Service Delivery: this functional team focuses on tasks related to travel expense report auditing, shared supplier / vendor profiles and vehicle use authorizations. Tasks include, but are not limited to, providing a high level of customer service to successfully assist employees and supervisors with the travel expense report workflow, perform required due diligence for vendor profile changes as needed and other support of business services as assigned.

An in-office requirement is expected two days per week. The remaining three days per week may be worked off-site/remote.

MAJOR RESPONSIBILITIES

• Technology process support of the Shared Financial System (SFS), the Human Resource System (HRS) and related operations, focused on Payroll, Business Services, Benefits or Human Resources.
• Manage multiple processing activities including entering exception transactions, performing auditing and validations, and troubleshooting customer issues.
• Analyze and perform complex entries and corrections within SFS, HRS and related systems.
• Research and interpret UW Policies, regulations, statutes and develop procedures for application within the system and related business processes. Assist with the implementation of these changes.
• Recommend and promote changes in the system and related business processes as needed to stay current and enhance operations. Work cross-functionally with other team members as needed.
• Participate in development of testing, training, and reporting requirements.
• Create, organize, review and update training materials and business process documentation.
• Understand processes related to the position’s specified area of expertise.
• Manage records associated with tasks and adhere to appropriate records retention policies.
• Provide end user support for more complex business process and technology needs, focused on Payroll, Business Services, Benefits or Human Resources.
• Analyze and resolve incoming customer service tickets in accordance with Service Operations timelines and standards. Collaborate with other Service Operations teams as needed.
• Courteously interact with and assist customers in order to troubleshoot problems and obtain information from the end user.
• Research, evaluate and provide feedback on problematic issues, trends and patterns and make recommendations for system improvements and/or additional training/communication opportunities.
• Oversee and/or work with the appropriate Business Analyst on system related service requests to help define and develop the nature and scope of the request. Assist with the implementation of the request.

Miscellaneous

• Represent the organization as a positive and professional team member promoting respect and civility in the workplace.
• Maintain professional job skills.
• Attend and participate in organization and unit meetings.
• Perform other assignments as directed by supervisor.

MINIMUM QUALIFICATIONS

To be considered for this position, applicants must have:

• Associates degree or minimum of 2 years professional work experience in Payroll, Benefits, Business Services or Human Resources (e.g. payroll processing, auditing, accounts payable, employee lifecycle processing within a HRIS system, applicant tracking system, etc.)
• Strong analytical, problem solving and judgement skills
• Ability to independently perform work assignments
• Strong communication skills, written and verbal

PREFERRED QUALIFICATIONS

Well qualified applicants will also have a substantial amount of experience in a combination of the following:

• Experience providing customer support to end users
• MicroSoft Office and Excel experience
• Query and SQL experience
• Experience working in a public sector or university setting
• Experience working with diverse populations

CONDITIONS OF EMPLOYMENT

The UW System is required to conduct a criminal background and sexual harassment check for the selected finalist prior to employment.

Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e., a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without the need of employer sponsorship) on or before the effective date of appointment.

WORK LOCATION

The office location is in Madison, WI. An in-office requirement is expected two days per week. The remaining three days per week may be worked off-site/remote. Telecommuting agreements are subject to change at any time.

DIVERSITY STATEMENT

University of Wisconsin System Administration fulfills its public mission by creating a welcoming and inclusive community for people from every background – people who serve the State of Wisconsin and the public good.

COMPENSATION AND BENEFITS

The Business Process Specialist is a full-time, salaried (exempt), Academic staff position. Well-qualified candidates can expect a starting annual salary within a range of $50,000 - $65,000 commensurate with the candidate’s education, related experience, and qualifications.

UW System employees receive an excellent benefits package. To learn more about the benefits package, review the Faculty, Academic Staff & Limited Appointees . Please see this link for total compensation information: UW System Health & Retirement Contributions Estimator to provide you with total compensation information.

APPLICATION INSTRUCTIONS
To ensure full consideration, please submit application materials as soon as possible. Applicant screening will begin immediately and be ongoing through 11:59 pm, Friday, June 2, 2023. However, applications may be accepted until the position has been filled.

SPECIAL NOTES:

If you need to request an accommodation because of a disability, you can find information about how to make a request by contacting Kayla Baker, HR Generalist, at kayla.baker@uwss.wisconsin.edu

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. §. 19.36(7).

Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, or status as a protected veteran, and other bases as defined by federal regulations and UW System policies. We promote excellent through diversity and encourage all qualified individuals to apply.

Questions may be addressed to: Kayla Baker, at kayla.baker@uwss.wisconsin.edu