About this role:

Wells Fargo is seeking a Business Execution Associate within the Cards Retail and Merchant Services (CRMS) Team.

The Business Execution Associate is dedicated to Risk Management Programs. This role will focus on Business Continuity and Resiliency Planning (BCRP) following the Wells Fargo Enterprise multi-phased methodology to ask questions, recommend strategies, and implement changes / improvements to deliver a strong, well-documented plan. The role will serve fulltime as a Business Resiliency Coordinator (BRC). The successful candidate will work closely with CRMS process owners, account resolution managers and will have interaction with partner organizations to include Business Unit Controls, Compliance, Operational Risk and Legal. The BRC will work on diverse functions and/or operations/production oversight for multiple products and departments (ie: Pre-Charge Off Collections, Post Charge Off Recovery Collections, Legal Remedies, Bankruptcy, Contact Preferences and Debt Validations) and will utilize thorough knowledge of the business unit's functional area or products to support design and updates to programs.

In addition, the role will provide risk consultation for a variety of diverse support activities and/or operations/production oversight for multiple business groups or a Line of Business within Consumer Collections & Services. These activities may include:

• Business resiliency planning, working in close partnership with the Enterprise Resiliency Office and the CCS Run and Change Organizations
• Interaction across risk management programs such as Information Security, End User Computing Tools, Identity Theft, Records Management, Fraud Program, creates and maintains documentation to share and monitor information
• Coordination and monitoring the implementation and maintenance of processes, procedures, and policies specific to the BRP and risk management programs
• Preparing correspondence; memorandums; reports; presentations or other assigned documentation, change communications, reporting and analysis. Phases include business impact analysis, risk assessment and mitigation, business and technology recovery strategies, data collections and implementation, exercise and maintenance and change control. May participate in special projects as needed.

In this role, you will:

• Participate in planning and executing a variety of programs, services, and initiatives, and monitor key indicators to ensure effective performance and control management of assigned operations or business groups
• Review basic initiatives including policy or process changes, process improvements, technology enhancements, and conduct regular reviews to identify efficiencies and cost savings opportunities
• Receive direction from leaders and exercise independent judgement while developing an understanding of policies and procedures, best practices, and initiatives
• Collaborate and consult with mid-level managers or cross-functional business partners
• Provide work direction to less experienced Strategy and Execution staff

• Manage all of required aspects related to BCRP Exercise and Maintenance Requirements, which may include Business Impact Analysis, Risk Assessments, Business Recovery Strategies, Functional Exercises, Enterprise lead Quality Review, Data Validation and Plan Distributions.

Required Qualifications, US:

• 6+ months of Business Operations, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Ability to develop partnerships and collaborate with other business and functional areas
• Ability to meet stringent deadlines
• Ability to take an active role in the education, mentoring and training of less experienced team members
• Ability to take initiative and work independently with minimal supervision in a structured environment
• Advanced Microsoft Office (Word, Excel, Outlook and PowerPoint) skills
• Highly refined and professional verbal and written communications
• Knowledge and understanding of collections: business processes and practices
• Strong analytical skills with high attention to detail and accuracy
• Strong organizational, multi-tasking, and prioritizing skills
• Strong strategic planning skills
• Strong project management skills including the ability to handle multiple projects concurrently
• Knowledge and understanding of Business Resiliency Planning (BRP) and disaster recovery procedures/solutions
• Knowledge and understanding of Business Resiliency Planning (BRP) in a large environment
• Wells Fargo BRDR Certification
• Knowledge of ORS (BCRP SOR)

Job Expectations:

• This position is not eligible for Visa sponsorship
• This position offers a hybrid work schedule

Required Locations:

• 7000 Vista Dr. WEST DES MOINES, IA
• 5201 W Amelia Earhart Dr. SALT LAKE CITY, UT
• 7711 Plantation Rd. ROANOKE, VA
• 2600 S. Price Rd. CHANDLER, AZ

Required locations listed above. Relocation assistance is not available for this position.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.