Company Description

About Veolia North America

A subsidiary of Veolia group, Veolia North America (VNA) offers a full spectrum of water, waste and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Mass., Veolia North America has more than 10,000 employees working at more than 350 locations across the continent. Please visit our website www.veolianorthamerica.com.

Job Description

BENEFITS

Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.

Primary Duties/responsibilities:

• Uploads/downloads for ready cycle for Radio Frequency devices, RFs only.
• Oversee meter reading administrative work and reports to ensure accuracy and conformity to company policy and procedures. This includes, but not limited to, high & low meter reading edits, meter reading exceptions reports, create and follow up on service order relating to meter reading exceptions.
• Set up and maintain billing schedules and liaison with Management and UBS to ensure adherence and accuracy of meter reading uploads/downloads (RFs only).
• Create, maintain and distribute the monthly RCB report.
• Issue and complete service order investigations for high reads, missed cycle reads and compliance issues to meet contractual obligations made with the JCMUA.
• Compliance List Maintenance.
• Coordinate letters for violations, damage equipment, and no access and does 30 day follow up letters.
• Answer phone calls generated from other departments completes calls and relays information to field representatives as needed.
• Handle special projects assigned by Management.
• Discuss and handle issues emailed or called in by Customer Service, Supervision or JCMUA.
• Print all daily and fill in field work.
• Review and investigate all incoming and outgoing Field work.
• Maintain Service order calendar.
• Establish new customer accounts on billing system to ensure all information is accurate and promptly processed.
• Update accounts as needed prior to prime billing and ensuring critical account information recorded in a timely manner.
• Perform non financial/revenue updates to customer accounts as needed to ensure accuracy of data.
• Manual entry of any additional field reads after cycle upload and out of town reads.
• Serves as liaison between the Jersey City Meter Department, JCMUA and Customer Service.
• Receive tax information from the Jersey City Tax Department and update UBS.

Qualifications

Education/Experience/Background:

• High School Diploma/GED.

Knowledge/Skills/Abilities:

• Must be capable of learning and utilizing company software such as but not limited to UBS, Peoplesoft, and meter reading specific software.
• Strong interpersonal and organizational skills.
• Strong decision-making and problem solving skills.
• Ability to work with minimum supervision.

Required Certification/Licenses/Training:

• Must have valid State Motor Vehicle Operator’s License.

Additional Information

We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.