Auto Servicing & Collections Product Configuration Manager

Consumer & Community Banking (CCB) Operations Product organization needs you! CCB Operations provides critical cross-line of business support across JPMC and serves as one of the largest product portfolios in CCB, delivering value to millions of customers and over 30,000 employees. As a product team member, your problem-solving skills will place you on the cutting edge of defining the vision, creating the strategy and building the roadmap to solutions that impact millions. Along the way, you'll develop a deep, end-to-end understanding of the business and find an inclusive culture that welcomes diverse ideas and supports your individual growth and career mobility.

As a Auto Servicing and Collections Operations Configuration Manager, you will join the Auto Platform Transformation area product team and focus on business and platform modernization strategy execution to migrate six legacy platforms to a single integrated cloud-based platform. You will lead and be responsible for platform configuration strategy and managing the configuration team through agile delivery cycles while communicating progress via JIRA Initiatives and Key Results (KR's). In this position you will partner closely with the Area Product Owner (APO), Feature Leads, Agile Leads, Vendor team, Tech Partners, Design Engineers, Business Testing, and Product Cabinet to keep product delivery on track.

Job responsibilities:

• Strong relationship and people management skills, the ability to influence multiple internal and external teams across product domains in a complex and ambiguous environment.
• Guide strategy and execution for Auto Servicing and Collections product transformation through the business configurable target state platform. Will be r esponsible for driving, understanding, mapping, coordinating, and reporting feature development and portfolio onboarding.
• Primary contact with vendor for program related functional and feature development activities.
• Act as the link between the product, the business community, vendor experts, architects, tech leads and strategic level decision-making groups.
• Facilitate build, test, version controls, manage various environments and monitor existing product feature configurations to ensure Minimum Viable Product ( MVP) is being implemented as documented by the product roadmap.
• Able to read and update Agile data and tools including existing dashboards (excel and Tableau based), JIRA project management tools and Confluence Product tracking sites.
• Track key metrics and determinants across the configuration team to look for issues, trends, opportunities across the agile development teams.

Required qualifications, capabilities, and skills :

• In-depth knowledge of Agile process and principles, including use of Agile project management tools (i.e., Confluence, JIRA, Git, etc.) Solid understanding of both Scrum and Waterfall execution strategies
• Ability to manage product backlog and team workloads
• Excellent organizational, time, and relationship management skills
• Outstanding communication and presentation skills
• Sharp analytical, problem-solving, and influencing skills
• Attention to detail and ability to manage business priorities
• Extensive work in or with Technology teams is a plus

Preferred qualifications, capabilities, and skills:

• Bachelor's Degree or equivalent experience
• Agile/Scrum certifications is a plus

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans

Base Pay/Salary
Brooklyn,NY $114,000.00 - $182,000.00 / year