Qualifications: Must have excellent customer service skills and demonstrate independent initiative. Must be able to
stay organized and display characteristics of honesty, dependability, trust-worthy and great organization.
As a Concierge in a Grace Management Services facility you must be able to perform the following essential functions
as demonstrated by the ability to:

Essential Job Functions:
Assist with the admission and discharge process for assigned residents.
Ensure you have appropriate information as outlined in the Concierge Procedure to anticipate admission.
Effectively communicate with nursing staff and other departments that need to know about the admission.
Arrive at main entrance with wheelchair prior to the admission’s arrival.
Meet and greet new admission and/or family members and escort them to the designated room.
Assist with the unpacking of belongings and setting up room accordingly.
Check belongings for appropriate labeling with resident’s name.
Provide resident and/or family member information on laundry services.
Orient resident and/or family to room, bathroom, call light, storage of personal belongings, hospitality binder and use of TV.
Introduce resident to roommate, if applicable.
Make sure first set of vitals are taken (or take them, if qualified), get ice water, and ask resident and/or family if they
have any questions or concerns.
Provide the resident and/or family members with Administrator, DON and ADON business cards.
Ensure all needs have been met before leaving the room to return to assigned unit.
Report vitals and other medical information to charge nurse, if applicable.
Report to assigned room at the anticipated discharge time/time of transportation.
Assist the resident and family with neatly packing residents belongings.
Obtain a wheelchair to safely escort the resident to the car.
Assist resident and family with belongings to the car.
Thank the resident and family for choosing your facility and ensure there is nothing else you
Provide excellent customer service to all residents and family members.
Act in a professional and courteous manner at all times

Follow all guidelines as outlined in the Grace Management Services Concierge Procedure.
Ensure all state and federal guidelines are met.
Perform other related duties as directed by the Administrator.
Nothing in this job description restricts management’s right to assign or reassign duties or responsibilities to this job at any time.

Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully
perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
Individuals may be required to:
Sit or stand for extended periods of time
Reach above shoulder heights, below waist or lift as required to complete the job responsibilities
Proper lifting techniques, ability to read computer screens and the ability to follow written and verbal instructions are required
Must be able to lift 20 pounds. Raising objects from lower to a higher position or moving objects horizontally from
position to position. This requirement occurs to a considerable degree and requires the substantial use of the upper
extremities and back muscles.
Must be able to balance, climb, crouch, grasp, kneel, pull, push, reach, stand and stoop adequately to perform the
essential functions of the job.
Must be able to hear, smell, feel and speak adequately to perform the essential functions of the job.
Must be able to read and write the English language.
Must be able to work inside and outside with exposure to outdoor weather conditions.