Job Description
Overview:
The AR Specialist's role is to support the Credit & Collections department by assisting and enhancing their collection efforts. They should be able to work both independently and as a team member to achieve departmental goals. Effective communication skills are essential as the AR Specialist will interact with both internal and external customers. Producing accurate and timely departmental reports is a primary responsibility. Proficiency in Microsoft Excel and Word is required. The AR Specialist will correspond with customers to resolve delinquency issues and must always treat Quarles' customers with respect and provide excellent customer service. They must have a strong understanding of policies and procedures and maintain a professional demeanor.
Responsibilities:
- Responsible for departmental reporting monthly.
- Responsible for analysis of write-off accounts and determining root cause(s)
- Primary back-up for Cash Applications ensuring all daily receipts are processed and applied daily.
- Collection agency liaison responsible for submitting uncollectible accounts and tracking collection performance.
- Producing EOM lube statements
- Follow all company and departmental policies and procedures.
- Assist with collection efforts as needed.
- Provide every customer with a positive experience.
- Process Emmart refunds.
- Reconciliation for PDI and Lube accounts
- Complete special projects as assigned.
Qualifications:
- Strong communication skills
- Ability to multitask
- Strong analytical skills
- Ability to interact with Management and Executive staff at all levels
- Ability to perform in a fast-paced detailed oriented environment
- Self Motivated
- 2+ years’ experience in cash applications, credit, or collections
- Strong computer skills – Experience using Excel and Word
- College degree preferred, but not required