Job Description

Phillips 66 & YOU - Together we can fuel the future

Phillips 66 has more than 140 years of experience in providing the energy that enables people to dream bigger and go farther, faster. We are committed to improving lives, and that is our promise to our employees and our communities. We are sustained by the backgrounds and experiences of our diverse teams, which reflect who we are, the environment we create and how we work together. Our company is built on values of safety, honor and commitment. We call our cultural mindset Our Energy in Action, which we define through four simple, intuitive behaviors: We work for the greater good, create an environment of trust, seek different perspectives and achieve excellence. Phillips 66 was recognized by Forbes as one of “America’s Best Employers” in 2021.

Learn more about Phillips 66 and watch our video "Trying New Things" by visiting phillips66.com/about.

As part of the Finished Lubricants, Customer Service organization, the Account Specialist is responsible for direct customer interface in the order-to-cash process, including product supply and delivery, order entry, projects, customer issues, product quality, and invoicing. This person must have a strong ability to network with internal customers within P66 Lubricants’ value chain, as well as with external customers. This person will work independently to resolve order and invoice issues and have strong prioritization skills to balance daily responsibilities. This position requires cultural sensitivity, and a keen ability to consider the audience and adjust communication style to nurture and strengthen business relationships with internal and external customers.

Responsibilities

Entering orders and corresponding with customers to process order changes

Ensuring orders are placed accurately, delivery is error-free, billing is prompt and accurate, and customer needs are met

Manage product shipments and follow through to ensure they arrive at customer’s location on time

Engage with Sales and Logistics to find alternative means of supply for customer orders in the event of a product shortage or stockout

Be the resolution focal point for conversations with customers regarding order issues and complaints

Develop close partnership with Sales Representatives to independently manage customer queries within the scope of Customer Service

Manage communications with internal partners to resolve value chain issues, including P66 plants, Product Management, Sales, Logistics, Transportation, and Finance

Develop the ability to back-up other Customer Service roles for vacation relief or workload surges

Coordinate with freight forwarder and/or plant concerning any container load date or vessel sailing date issues

Required Qualifications

Legally authorized to work in the United States on a regular, full-time basis without restrictions

1 or more years of customer facing experience

Proficient with Microsoft Office and SAP

Ability to conduct business in English and Spanish, verbal and written

Communication skills: Advanced level, verbal and written

Preferred Qualifications

Bachelor’s Degree

Knowledgeable of Truck, Rail, and Waterborne modes of transportation and INCO terms

Freight Forwarder Experience

Export experience in the lubricants or petrochemical industries, preferably in Central America, Asia, Europe & Mexico

Experience managing multiple priorities/issues simultaneously while driving results and delivering real business improvements

Lubricants

Pioneering leaders and groundbreaking product lines have helped Phillips 66 evolve into the fourth-largest lubricants supplier in the United States. With world-class research and development facilities and eight proprietary blending and packaging facilities, Phillips 66 lubricants are sold in more than 80 countries. We reach across every key lubricants market, including automotive, trucking, agriculture, aviation, power generation, mining and construction. We manufacture and sell automotive, commercial, industrial and specialty lubricants, which are marketed worldwide under the Phillips 66, Kendall and Red Line brands, as well as other private label brands. We also market Group II Pure Performance base oils globally, and import and market Group III Ultra-S base oils through an agreement with South Korea’s S-Oil corporation.

Total Rewards

At Phillips 66, providing access to high quality programs and care for you and your family is important to us. Maintaining a culture of well-being — physical, emotional, social, and financial — is essential for a high-performing organization. When we are at our best, we are poised to deliver exceptional results — personally and professionally. Benefits for certain eligible, full-time employees include:

Annual Variable Cash Incentive Program (VCIP) bonus

8% 401k company match, with an additional 0-4% Company 401k contribution based on the Company’s financial performance

Cash Balance Account pension

Medical, Dental, and Vision benefits with an annual company contribution to a Health Savings Account for employees on HDHP

Total well-being programs and incentives, including Employee Assistance Plan, well-being reimbursement, and backup family care services

Learn more about Phillips 66 Total Rewards at hr.phillips66.com/.

To be considered

In order to be considered for this position you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature on or before the requisition closing date of May 11, 2023 .

Candidates for regular U.S. positions must be a U.S. citizen or national, or an alien admitted as permanent resident, refugee, asylee or temporary resident under 8 U.S.C. 1160(a) or 1255(a)(1). Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Phillips 66 is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities

Requisition ID: 57538

Location: Texas - Houston

Job Field: Operations

Division : Lubricants

Technical Req : No

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