Job Description

We are seeking an Academic Service Specialist who will be reporting to the Senior Director of Recruitment & Special Programs, this position will assist with all Public Service Fellows & Scholars (PSFS) on-campus and virtual recruitment and yield events, respond to admissions inquiries, and work with the Office of Admissions & Financial Aid to track, process, and review applications for the PSFS program. This requires great attention to detail and strong customer service and data management skills. This position is also responsible for the coordination of programming events for the 50-75 members of the PSFS cohort throughout the academic year and for liaising with the Dean's Office, Global Careers, Development and Alumni Relations, and with SAIS alumni to provide professional development opportunities to the cohort. The coordinator will create and distribute surveys to the cohort and work together with the Data Analytics Office to prepare quarterly reports on cohort activities as well as reports on recruiting and admissions outcomes for PSFS.

Specific Duties & Responsibilities

Recruitment & Admissions Functions (40%)

Coordinate all virtual and on-campus admissions events for the PSFS program, and assist with group information sessions, open houses and recruitment fairs, etc.
Track recruitment budget expenses and process payments and invoices as needed.
Ensure PowerPoint presentations and other collateral material for PSFS are up to date including the website pages.
Correspond with applicants via email, phone, Zoom, and in-person regarding scholarship application process and policies.
Assist with email or direct marketing/communication campaigns targeting PSFS prospects.
Recruit current PSFS cohort members to participate in recruitment and yield events and track participation.
Travel locally and nationally, when necessary, for networking and recruitment activities
Ensure the efficient and effective processing of admissions materials submitted as part of the application process.
Maintain continuous follow up with all prospects from application to matriculation stage.
Troubleshoot technical questions from online applicants.
Assist with the application review process.
Assist in annual review of application system updates that may be required.

Programming Functions (30%)

Coordinate special events and program activities for the PSFS cohort.
Create invitations, manage event RSVPs, and track attendance.
Reserve classrooms, set-up classroom technology if required, and arrange catering for on-campus events; prepare nametags for guest speakers.
Select and book space for external events such as cohort lunches, dinners and Happy Hours
Help organize cohort service projects.
Communicate with current cohort about upcoming opportunities including those shared by Global Careers and the Dean's Office
Schedule monthly cohort meetings and identify topics or guests to attend.
Set-up WhatsApp groups for each new cohort
Supervise Graduate Student Assistant to help with PSFS event programming.
Track programming budget expenses and process payments and invoices as needed.

Data Collection & Reporting Functions (20%)

Assist in the collection, analysis and reporting of admissions statistics throughout the admissions cycle, using admissions software (e.g. SIS, Slate) and other appropriate sources.
Work with Data Analytics team to prepare quantitative reports for program donor.
Survey PSFS cohort each semester to gather qualitative data for reports for program donor.
Gather profiles and headshots of admitted cohorts and work with printer to publish annual view book of cohort members.
Work with Global Careers to track employment outcomes for PSFS graduates.
Work with Development & Alumni Relations to develop and maintain database to track and keep in touch with PSFS alumni; where they are employed and where they live; to assist in both recruitment and programming events for future cohorts.

Miscellaneous (10%)

Work collaboratively and regularly with students, applicants, alumni, faculty, SAIS deans and administrators, as well as external applicants
Perform other duties as assigned.
Participate in work-related trainings.
Some evening and weekend work may be required.

Special Knowledge, Skills & Abilities

Strong interpersonal, analytical, and organization skills
The ability to manage multiple competing priorities.
Excellent proficiency in basic data management systems and basic computer applications (e.g., Word, Excel, Access, PowerPoint); willingness and ability to learn additional applications as needed.
Knowledge of client relationship management (CRM) software, preferably Slate Technolutions
Proficiency on Zoom, Facebook, Twitter, and other social media required.
Excellent written and verbal communication skills
Cross-cultural awareness and sensitivity
Commitment to diversity and serving the needs of a diverse population.
Must be student-centered and have a strong customer-service orientation.
Ability to work independently and with a team.

Minimum Qualifications

High School Diploma or graduation equivalent.
Three years administrative/academic related experience.
Additional education may substitute for required experience, to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

Bachelor's Degree.
Event-planning experience.

Classified Title: Academic Services Specialist
Role/Level/Range: ATO 37.5/02/OE
Starting Salary Range: $17.95-$25.30-$32.60 HRLY 9Commensurate with experience)
Employee group: Full Time
Schedule: Mon - Fri, 9-5
Exempt Status: Non-Exempt
Location: Hybrid/District of Columbia
Department name: Admissions and Joint Degree Programs
Personnel area: SAIS

Total Rewards
The referenced salary range is based on Johns Hopkins University's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/

Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion .

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law

Learn more:
https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Accommodation Information

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu . For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit accessibility.jhu.edu .

Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/ .

The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Note: Job Postings are updated daily and remain online until filled.

To apply, visit https://jobs.jhu.edu/job/Washington-Academic-Service-Specialist-DC-20036/1027358000/

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